Client Relations Specialist

Client Relations SpecialistLocation: Sherman Oaks, CAHourly Rate: $24.00 per hour + $2,000 Annual Bonus PotentialSupport Clients. Strengthen Care. Grow Your Career.Maxim Healthcare is seeking a compassionate and detail-oriented Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants' ability to manage their care and provide exceptional customer service.Why You'll Love This Role:Competitive Pay & Weekly Paychecks: Reliable compensation you can count onComprehensive Benefits: Health, dental, vision, and life insuranceRetirement Planning: 401(k) savings plan with company matchingEmployee Discounts: Access to hundreds of nationwide vendor discountsRecognition & Rewards: Be celebrated through our awards and recognition programsCareer Advancement: Opportunities to grow within a supportive organizationTraining & Mentorship: Benefit from structured onboarding and ongoing developmentKey Responsibilities:Maintain confidentiality of program participantsComplete consumer admissions/intakes as directedEnsure client services are authorized and communicated to clients and caregiversManage referrals and maintain communication with clients and Case ManagersProvide timely updates to Case Managers and internal teamsAssist with time reporting issues and operational supportNotify leadership and payor sources of concerns, including fraud or misuseComplete quarterly customer service calls and attend service planning meetingsMaintain accurate consumer recordsSupport Field Support Team with onboarding and compliance trackingQualifications:High school diploma or equivalent required; some college coursework preferredMust meet all federal, state, and local requirementsEnergetic, self-motivated, and adaptable in a dynamic environmentStrong organizational, planning, and problem-solving skillsExcellent verbal and written communication skillsProficiency in Microsoft Office Suite (Word, Excel, Teams)Spanish language proficiency preferredEnglish language proficiency requiredBe the Voice of Care and ConnectionIf you're ready to make a meaningful impact by supporting clients and caregivers with empathy and precision, we'd love to hear from you.Apply today and join a team that values your dedication and bilingual skills.Maxim Benefits:Health and WellnessMedical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance ProgramRetirement and Financial Security:Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefitsLifestyle Benefits:Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program* Benefit eligibility is dependent on employment status.About Maxim HealthcareMaxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.Maxim Healthcare, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.Apply