Correspondence/ Scanning Rep

OVERVIEWResponsible for processing all incoming correspondence to the Central Business Office. Ensure all documents are date stamped, scanned timely and accurately to the appropriate folders in the Electronic Document Management (EDM) system and distributed to appropriate CBO staff or HRHS department. Assists in Customer Service and other CBO teams when required. Responsible to meet daily/weekly productivity and quality reasonable work expectations. Collaborates with Health System departments to achieve the HRHS CBO key performance metric targets established by Senior LeadershipSUMMARY OF JOBResponsible for processing all incoming correspondence. Performs sorting and scanning/copying functions for Hospital, HRPAS and ASC documentsDaily cash reportsEOBs/remittances/correspondenceFinancial Assistance applicationsInsurance correspondenceIncoming faxesResponsible to achieve CBO quality and productivity guidelines. Provides feedback to management regarding any issues or repetitive errors that may be encountered during claim review and submission. Ensures compliance with all state and federal billing regulations and reports suspected compliance issues to Manager.Ensures all correspondence is scanned to the appropriate folders in the Electronic Document Imaging Management (EDM) system. Ensures all correspondence is date stamped and the appropriate patient encounter identification is noted on various files prior to scanning to folderCoordinates and fulfills requests for patient bills, ensures appropriate signed HIPPA releases. Researches return mail for correct address information.Assists with the processing of credit card transactions through the merchant machinesAssists in customer service department during busy call volumesCompletion of specific projects given by management in a timely manner.Collaborates with Management and staff to improve processes, increase accuracy, create efficiencies and achieve key performance metrics goals of the department. Demonstrates efficient and effective use of organizational resources as well as systems and services.RECRUITMENT REQUIREMENTSH.S. diploma/GEDMinimum of 2 years office experience with correspondence and scanningGood organizational and communication skills, with the ability to communicate in English, both written and verbal. Additional languages are preferred.Ability to handle multiple tasks and accurately process high volumes of workAbility to establish and maintain effective working relationships with patients, employees and the publicUnderstanding of Microsoft Office, Excel, credit card terminalsAbility to focus on detailed informationAbility to work independently with minimal supervisionAbility to access the internet for insurance program websitesAny other necessary computer skills to assist with the assigned dutiesEQUAL OPPORTUNITYRedeemer Health is an equal opportunity employer. We prohibit discrimination in employment due to race, color, gender, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, disability veteran status or any other protected classification required by law.