Customer Service Center & Service Contracts Representative

DescriptionJob DescriptionThe Customer Service center & Service Contracts representative is responsible for overseeing the customer service center operations and managing service contract processes within the maintenance facility. This role ensures excellent customer support, effective team leadership, and efficient establishment, administration, and maintenance of contracts with service providers. The ideal candidate demonstrates strong leadership, organizational, and communication skills, and can balance customer-facing duties with vendor management responsibilities.Primary Responsibilities:Supervise, coach, and support customer service representatives to deliver outstanding service.Handle complex or escalated customer inquiries and complaints.Monitor team performance, provide feedback, and coordinate training initiativesTrack and report on key customer service metrics.Oversee data entry for maintenance employees, hours, and work completedOversee scheduling, shift planning, and resource allocation for the customer service team.Foster a positive and professional team environment.Supervise and support customer service representatives to deliver outstanding service.Handle complex or escalated customer inquiries and complaints.Collaborate with other departments to resolve customer issues and improve processes.Basic QualificationsTS/SCI w/ Poly Clearance is required prior to startHigh school diploma or equivalent;2+ years of experience in customer service and/or contract administration, with at least 1 year in a supervisory or lead role.Strong organizational, communication, and problem-solving skills.Proficiency with customer service and contract management software.Ability to multitask and remain calm under pressureExperience in a maintenance, facilities, or service center environment.Experience with SAPPreferred QualificationsProvide backup for procurement servicesProvide entries for SAP numbers, PRs NumbersTrack material orders and deliveriesAssist with Cafeteria inspection, monitoring and representative between customer and cafe servicesAssist with Cafe inventory, restocking, tracking lost and coordinate repairsWork with procurement and vendorsAvailable for occasional calls to help coordinate venders support outside regular business hoursEC-DASIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.Original Posting:March 19, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range -The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.About LeidosLeidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.Pay and BenefitsPay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.Securing Your DataBeware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at .If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.