Low-Code Solutions Engineer - Hybrid

Job Description With more than 30 years in business, Mindex is a product and services company with a proven track record of delivering successful software and product solutions. We specialize in agile software development, cloud professional services, and the creation of innovative, homegrown products.Our team has built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up-giving us firsthand experience in designing, developing, supporting, and scaling modern software in real‑world environments.We're proud to be recognized as the #1 Software Developer in the 2025 RBJ Book of Lists and ranked #80 in the Rochester Chamber Top 100 Companies. As our roster of satisfied clients and #ROCstar employees continues to grow, we're always looking for talented people who want to make an impact. Are you ready to join our team?Essential FunctionsDesigns, develops and troubleshoots low code platform and AI solutions.Develop, test, deploy, maintain and improve software to meet requirementsDesign, develop, and test solutionsComplete well-defined, basic program changesContribute to estimates required for user stories based on business requirements, specifications and designsComply with and contribute to SDLC standards and CD/CI procedures to ensure consistencyMonitor progress against task estimates to provide statusProvide technical support and troubleshooting for applications across environmentsMaintain existing code base, monitoring for failures in non-prod environmentsRequirementsBachelor's Degree in Computer-related discipline or equivalent work experience of 1-2 yearsExposure to low code AI and workflow platforms such as Salesforce Agentforce, Sierra, and Cresta - PreferredExposure to large customer service and call center environments – PreferredWillingness to quickly learn and ramp up on new platform solutions - PreferredUsing one or more programming language(s).Troubleshooting (Problem Solving) - PreferredQuality Assurance - PreferredInformation Technology - PreferredInnovation - PreferredPlanning – PreferredCommunication skills and working with business and technical teams - PreferredSoftware Engineering - PreferredUser Acceptance Testing (UAT) - PreferredSystems Development Life Cycle – PreferredData and software governance - PreferredBusiness Requirements – PreferredBusiness Process Improvement - PreferredUser Story - PreferredTechnical Support - PreferredComputer Science - PreferredAgile Methodology - PreferredApplication Programming Interface (API) - PreferredBenefitsMedical Insurance (with a free option!)Dental InsuranceVision InsuranceCompany Paid Life and AD&D InsuranceOptional Additional Life InsuranceCompany Paid Short-Term Disability InsuranceCompany Paid Long-Term Disability InsuranceMedical and Dependent Care Flexible Savings Accounts (FSA)Health Savings Accounts with Company ContributionsOptional Hospital Indemnity, Accident and Critical Illness Insurance as well as Legal AssistanceOur Perks:Flexible Time OffEight Paid HolidaysPre-tax and Roth 401(k) Options with Company MatchInvestment in Professional Development including a license to Udemy training courses and leadership trainingEmployee Assistance ProgramAdoption AssistancePet Insurance DiscountsTickets to local sporting eventsTeam building eventsHoliday and celebration partiesThe band range for this role takes into account the wide range of factors considered in making compensation decisions, including, but not limited to, skill sets, education, experience, training, certifications, internal equity, and other business and organizational needs. It is not typical for an individual to be hired at, or near, the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The role has a base salary range of $75,000 - $100,000.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.