Valet Greeter

DescriptionOur Mission: To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life. Passionate We love what we do and have fun doing it! Refined We strive for excellence in our communication. Ownership We are proactive and accountable in any task, challenge or opportunity presented to us. Mindful - We are present, patient, and aware so that we can best anticipate the needs of those around us. Innovative - We are eager and open to seek ways to improve Country Club life. Safe - We take responsibility for creating a safe environment. Empathy - Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others. OVERVIEW: The Front Drive Ambassador at Boca West Country Club serves as the first and lasting point-of-contact for members and guests. This role is responsible for delivering a polished, welcoming, member-first arrival experience, while acting as a key liaison between the Club and the contracted valet service provider. In addition to guest engagement, the Front Drive Ambassador plays a critical operational role by monitoring curbside activity, supporting traffic flow and safety, and serving as an on-site liaison who consistently communicates service standards, member feedback, and operational concerns to Club leadership. The Front Drive Ambassador supports seamless valet operations and embodies the Club's culture of refinement, professionalism, and service excellence in every interaction. ESSENTIAL DUTIES AND RESPONSIBILITIES:• Greet members and guests warmly, professionally, and promptly upon arrival and departure • Open vehicle doors as a standard of service and assist members with entering and exiting vehicles as needed • Provide clear, courteous responses to member inquiries regarding valet procedures, wait times, directions, or Club locations • Serve as the on-site liaison between Boca West Country Club and the contracted valet service provider • Monitor valet operations to ensure service standards, professionalism, and member expectations are consistently met • Communicate member feedback, service issues, or operational concerns to Club leadership • Assist with managing curbside traffic safely during peak arrival and departure times • Monitor curbside safety conditions for safety hazards and report concerns immediately • Uphold Boca West confidentiality standards, grooming guidelines, and service culture • Maintain a calm, polished, solutions-oriented presence at all times • Maintain awareness of Club events, peak service times, and special needs to proactively support operations • Foster a collaborative, respectful working relationship with the valet vendor staff • Represent the Club with discretion at all times and perform additional duties as assigned to support overall Club service excellence SKILLS & COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Luxury-level hospitality mindset and guest service awareness Strong interpersonal, communication, and relationship-building skills Ability to remain composed and professional in fast-paced or high-pressure environments Service recovery and conflict resolution skills Clear, professional verbal communication Active listening, empathy, and discretion in member interactions Ability to communicate effectively with valet vendors, club leadership, and team members Situational awareness related to safety and service QUALIFICATIONS: • Previous experience in hospitality, private clubs, luxury service, guest services, or similar environments preferred • Ability to stand for extended periods and work outdoors as required • Must be able to work a flexible schedule, including evenings, weekends, and holidays WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Primarily outdoor, curbside environment with exposure to varying weather conditions • Exposure to variable noise levels depending on traffic, dining, and event activity. High interaction with members, guests, vendors, and Club leadership