Customer Liaison

Customer LiaisonThe Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.Job Highlight:This position is located between two showrooms: 1639 The Boro McLean VA 22102 and 3901 Stonecroft Blvd, Suite B | Chantilly, McLean Sat/Sun and Chantilly Wed-Fri (but may cover shifts in McLean Wed-Fri throughout the week).The schedule for this position is Monday-Thursday 7:30am-4pm. Friday 7:30am -1:30pm.The pay rate for this position is $19/hr.What We Offer:Health insurance Medical, Dental, and VisionPTO, sick time, floating holidays, and paid holidays401K retirement plan with company matchCompany tools and PPE providedDay shift hoursGrow your career with us many promotional opportunities availableWorking with luxury products and 100% custom buildsGenerous company discountsReferral bonusesFranchises are independently owned and operated and may offer different benefits.Duties and Responsibilities:Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.Based on business size may handle accounts receivable tasksQualifications:1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry preferably within a luxury brand environmentAssociates Degree related to business administration / accounting from an accredited college or university preferredCalendar management / regional scheduling experience preferredSelf-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environmentDetail oriented, organized and time management skillsAbility to provide an exceptional client experience aligned to the company valuesTech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines.DC088