Customer Service Representative

Beltmann Integrated Logistics is a leading provider of logistics and transportation solutions, delivering dependable service and customized support to customers nationwide. We are seeking a Customer Service Representative to support daily customer interactions and logistics coordination in a fast-paced, service-focused environment. About the Role The Customer Service Representative I serves as a primary point of contact for customers, supporting shipment coordination, service inquiries, and routine issue resolution. This role works closely with customers, dispatch, and drivers to ensure accurate service delivery and customer satisfaction. Key Responsibilities Respond to customer inquiries via phone and email Receive, document, and process service requests and shipment updates Monitor shipments and communicate changes to dispatch and drivers Maintain accurate customer account profiles and service details Follow up with customers on shipment status and service completion Assist with customer questions related to invoicing or services rendered Escalate service issues to appropriate internal teams as needed What We’re Looking For Associate degree preferred, or equivalent experience 6 months to 1 year of customer service, logistics, or administrative experience Strong communication and organizational skills Ability to manage multiple tasks and priorities Proficiency with Microsoft Excel, Word, and Outlook Logistics or transportation experience is a plus Benefits Medical, dental, and vision insurance Company-paid life insurance and disability coverage Paid Time Off (PTO) Stable work environment with opportunities to grow Work Environment Office-based role with regular computer and phone use Moderate noise level typical of an operations office Occasional lifting of items up to 10 pounds