HM Sales Advisor Seasonal Cielo Vista
About the RoleAs a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.A Day in the LifeTypical day will include the following responsibilities and tasks.Customer Sales & ProfitProvide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer serviceWillingness to engage and have conversations with customers to provide excellent serviceGuide customers through our fashion trends, stories & products in all areas of the storeAbility to effectively promote and sell our products to customersActively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiativesRepresent yourself and the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store management teamFashion & Trend AwarenessKeep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.Use your product & fashion knowledge to share relevant information to customersTeam & DevelopmentRetain and share your service, fashion and store operations knowledge and skills with colleaguesFollow all procedures, routines, and legal requirements in all areas of the storeGive & receive feedback with your colleagues to learn, develop & support each otherParticipate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future developmentRetail Operations / Visual & Commercial ExecutionComplete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice & processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelinesEnsure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)Support with opening and closing of the storeFollowing all H&S guidelines and legal requirements applicable to role and responsibilitiesQualificationsWho You ArePassionate about fashion and everything we create in-storeMotivated by giving customers a great experienceCommunicative, creative and curious, motivated, flexible, decisive, and action-orientedEnjoy working in a collaborative and dynamic environmentHave sales experience working in a dynamic and collaborative environment that you can apply to your roleExperience working with customer service in fashion, retail or other service-related industriesBenefitsWe value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization guided by our 7 unique valuesAccess to Colleague Resource Groups (CRGs) for community and networking opportunities among colleaguesInclusive culture that encourages authenticity at workLarge global talent community offering career growth and aspirations without limitsComprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityEmployee discount at H&M, Other Stories, and COSAll employees receive a staff discount card, usable on all H&M Group brands in stores and onlineParticipation in H&M Incentive Program – HIPAdditional InformationJob Status: Hourly, Non-ExemptEEOC Code: SLSCompensation: Sales Associates Pay Rate $13.25 per hourWe are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com.J-18808-Ljbffr