Technical Support Engineer, Tunis - Remote

Employer Industry: Technology and Software DevelopmentWhy consider this job opportunityOpportunity for career advancement and growth within the organizationWork remotely from anywhere, offering flexibility in your work environmentBe part of a mission-driven team dedicated to enhancing customer experiencesEngage in continuous learning and development opportunitiesCollaborate with a diverse and talented team across various locationsWhat to Expect (Job Responsibilities)Serve as a Technical Support Engineer, providing first-line support during technical issuesConfigure customer accounts and utilize monitoring tools to proactively detect issuesTroubleshoot technical problems in collaboration with engineering, product, and operations teamsDocument common issues and solutions to enhance internal knowledge basesParticipate in on-call rotations to address urgent operational needsWhat is Required (Qualifications)Flexibility to work shifts that align with the team's operational needsAt least 2–3 years of hands‐on experience in a support-focused positionExcellent verbal and written communication skills in EnglishA passion for solving problems and developing creative solutionsPatience and professionalism when working under pressure with cross‐functional teamsHow to Stand Out (Preferred Qualifications)A BS in Computer Science, CIS, MIS, Engineering, or equivalent certification or work experienceUnderstanding of process automationExperience with problem and incident management tools such as Jira, PagerDuty, and New RelicFamiliarity with tools like GIT and PostmanBusiness analysis experience#Technology #SoftwareDevelopment #RemoteWork #CareerGrowth #DiversityandInclusion"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."#J-18808-Ljbffr