Credit Collections Senior Analyst

divh2Collections Specialist/h2pPerform analysis of monthly accounts receivable aging report to reduce financial exposure and risk. Position manages the high-risk, complex collection cases. Responsible for the collection of accounts receivable balances in a specific area via verbal and written communication with franchisees, licensees, field personnel and staff. Develop, recommend, and implement credit policies and procedures and frequently make decisions through collaboration/consultation with others. Provides customer service and resolution of delinquent balances in a timely manner./ppThis position sits within our Atlanta based Global Support Center with an expectation to be onsite 80% of the time./ppResponsibilities/pulliReviews and identify high risk, non-traditional outlets, and complex collections issues by analyzing monthly aging report, percentage rent report, running report, portfolio and other financial reports relating to franchisee balances due. This is for Domestic and International accounts. Provides customer service by providing timely responses to needs of internal and external customers./liliInteract daily with Franchisees, Franchise Portfolio Team, Business Consultants/Directors and Legal in response to inquiries and issues relating to the collection of accounts receivable balances. Support to other Collection Specialists regarding policy and procedures./liliReviews the accuracy and completeness of basic settlement, transfer, termination, prom notes, and other legal documents./liliParticipate in the evaluation of CPG Accounts and accounts sent for Legal Review/liliPrepare monthly Ice Cream Pull excel file for AR/Cash Team and custom interest exclusions./liliAd Hoc tasks as assigned./li/ulpExperience Qualification/pulli4 + years of progressive collections experience./liliBachelors degree in business preferred./li/ulpRequired Knowledge, Skills or Abilities/pulliStrong working knowledge of AR and Collections practices/liliMotivated individual with excellent customer service, interpersonal, and verbal/written communication skills/liliAbility to work effectively in a high volume, fast-paced environment./liliStrong analytical skills with ability to focus on details, as necessary./liliStrong problem-solving skills with the ability to manage multiple projects/tasks and meet deadlines./li/ulpDirect Reports/pulliNone/li/ulpInspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC restaurants worldwide. Were made up of some of the worlds most iconic restaurant brands, but were much more than just a restaurant company. Were a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a stapleits an experience. At Inspire, thats our purpose: to ignite and nourish flavorful experiences./p/div