Sugarloaf Ticket Checker

Overview: Do you enjoy providing excellent guest service in an outdoor setting? Come join our team! Sugarloaf is currently hiring Ticket Checkers for our coming winter season. Ticket Checkers work with our resort’s Guest Services team to greet guests as they arrive at the mountain, assist guests with questions and directions as they navigate our space, and provide on-mountain troubleshooting assistance with our RFID lift ticket gates. This role spends a full shift outdoors on the mountain or in the base areas. The ideal candidate for this position will be flexible with scheduling and assignments, enjoy being outside in a mountain environment, enjoy talking with people and will also have previous experience in a guest service role. We are currently looking for 3 full time and 4 part time seasonal workers in this role; both are eligible for an end of season bonus and come with great job perks. Responsibilities: Monitor the RFID system while greeting guests Troubleshoot ticketing issues and communicate unsolvable issues with supervisors Become familiar with the resorts trails and events. Advise and assist guests as needed in a courteous manner Develop a comprehensive knowledge of Sugarloaf’s policies, products, and events, including the variety of pricing rates, discounts, and special promotional days, and be able to effectively relay this information to guests Qualifications: This is the job for you if you are: at least 18 years old and have a high school degree or degree equivalent outgoing and enjoy talking with people a quick thinker and creative problem solver a team player that is able to work independently as needed able to work in an outdoor setting in a variety of weather conditions Sugarloaf Team Member Benefits include: Free lift pass for skiing and/or riding (at Sugarloaf and Sunday River) Discounts at resort F&B and retail locations Discounted ski/snowboard lessons and rentals Access to Nordic trails and discounted equipment rentals at our Outdoor Center location Discounted passes at other Boyne and partner resorts Eligibility for end of season loyalty bonus