Summer Member Experience Associate

Summer Member Experience Associate (May 2026 - September 2026) 10 - 25 hours/week - potential nights and weekends Join us for a sun-soaked summer of fun at the MJCCA's new Zalik Outdoor Aquatics Center! We're looking for enthusiastic individuals to join our Summer Member Experience team, where you'll dive into a world of fun while delivering top-notch service to our members and guests. Responsibilities: • Greet guests with a warm smile and a friendly hello as they arrive and leave. • Show off your excellent guest service skills, both in-person and over the phone, making every interaction a memorable one. Exceptional guest service is at the core of what we do at the JCC and this starts with you! • Assist with visitor inquiries, checking in guests, and providing information about our awesome facilities and programs. • Build lasting relationships with our regulars, going the extra mile with handwritten thank-you notes and personalized follow-ups. • Identify emergencies, incidents, etc., and follow appropriate procedures to resolve any issues. • Work collaboratively with the Member Experience Director to assist in projects and identify areas of need throughout the summer. Qualifications: • Excellent interpersonal skills to make each interaction memorable and helpful. • Proficiency with Microsoft Office applications and a willingness to learn new systems. • Strong executive functioning skills; multitasking and prioritizing while maintaining attention to detail. • Strong conflict resolution skills. • A willingness to take on new challenges with a splash of enthusiasm!