Technical Program Manager II

We are seeking an experienced Technical Program Manager II to drive operational excellence across Product & Engineering (R&D) organizations while managing end-to-end execution of enterprise customer programs and executive engagement events. This role serves as the operational bridge between Product, Engineering, Customer Success, Account Teams, and Executive Stakeholders, ensuring customer insights directly influence product roadmap planning and organizational priorities.The ideal candidate has a strong background in Technical Program Management, Cross-Functional Program Execution, Process Optimization, Enterprise Customer Programs, Product Operations, and Operational Strategy within fast-paced software or technology environments. This position requires exceptional stakeholder management, operational leadership, and the ability to build scalable processes supporting global teams across multiple time zones.Required SkillsMust Have5+ years of experience in Technical Program Management, Project Management, Program Operations, or Operations Management within software or technology organizationsExperience managing cross-functional technical programs across Product, Engineering, Operations, and Customer-facing teamsStrong experience designing and implementing operational workflows and scalable business processesProven ability to identify program risks, dependencies, operational blockers, and mitigation strategiesExperience coordinating multiple concurrent projects while ensuring timely deliveryStrong stakeholder management skills with experience working across executive leadership and cross-functional teamsExperience managing enterprise customer engagement programs or executive customer initiativesStrong project planning, execution, and organizational skillsExperience using Jira or equivalent project/workflow management platformsWorking knowledge of SQL and/or PythonHands-on experience utilizing AI tools and AI-assisted development (Vibe Coding) to automate workflows and improve operational efficiencyExcellent written and verbal communication skillsExperience collaborating across multiple global time zonesBachelor's degree in a technical discipline or equivalent practical experienceKey ResponsibilitiesLead end-to-end execution of virtual customer forums and executive customer eventsManage event logistics including invitations, registrations, attendee tracking, surveys, and live event supportCoordinate Product Advisory Board (PAB) and executive customer engagement programsBuild scalable operational processes connecting Product, Engineering, and Customer-facing organizationsTrack enterprise customer feature requests and ensure alignment with product roadmap planningDevelop structured customer feedback management processesFacilitate communication between Product, Engineering, Sales, and Customer Success teamsMonitor project milestones, timelines, dependencies, and deliverablesIdentify program risks and proactively remove operational blockersDrive cross-functional alignment across global technical teamsDesign, document, and implement repeatable operational workflowsImprove collaboration between R&D organizations and customer-facing teamsSupport roadmap planning through structured customer insights and feedback analysisCoordinate multiple projects simultaneously while maintaining execution qualityMaintain project documentation, operational processes, and governance standardsEnsure consistent communication among stakeholders throughout project lifecyclesDrive operational excellence initiatives that improve efficiency and scalabilitySupport executive leadership through program reporting and operational updatesRequired QualificationsBachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related technical field (or equivalent practical experience)5+ years of experience in Technical Program Management, Project Management, Program Operations, or Technology OperationsExperience working within software development or technology organizationsStrong understanding of cross-functional program executionExperience with Jira or similar workflow management toolsKnowledge of SQL and/or PythonExperience leveraging AI tools to automate operational processesStrong organizational, planning, and prioritization skillsExcellent stakeholder management and communication abilitiesProven experience managing multiple projects across global teamsAbility to identify risks, resolve blockers, and drive executionExperience supporting Product and Engineering organizationsABOUT BRICKRED SYSTEMSBrickRed Systems is a global leader in next-generation technology consulting and workforce solutions, specializing in delivering high-quality talent across digital, engineering, technology, product management, program management, operations, analytics, cloud, AI, and business transformation domains. With a strong emphasis on innovation, scalability, and client success, BrickRed Systems helps organizations solve complex business challenges by providing highly skilled professionals across strategy, technology, engineering, creative, and operational functions.BrickRed Systems fosters a culture of continuous learning, collaboration, and excellence, enabling professionals to contribute to high-impact global initiatives while advancing their careers through innovative technology programs, enterprise transformation projects, and strategic business solutions.