End User Technology Technician

This is a hybrid position based out of Albany, GA or Washington, NC:Albany Address: 601 Holly Dr, Albany, GA 31705Washington Address: 1481 W 2nd St, Washington, NC 27889Spinrite is the largest craft yarn and sewing thread company in North America. As an industry leader focused on driving growth and execution excellence, we are looking for a End User Technology Technician to join our growing IT team.Reporting to the Infrastructure Support Manager, the End User Technology Technician will be the first point of contact for any IT related issues. The End User Technology Technician will support the IT team by monitoring and responding to internal requests, troubleshooting technical issues and setting up equipment across our locations. This role will focus on the US locations.Duties and Responsibilities Provide IT support and guidance on-site or remotely in a professional mannerTriage incoming service desk tickets, keeping stakeholders and assignees on task to meet SLA'sRespond, and route service desk tickets for internal customers in a timely mannerAct as Level 1 support for Phishing email reports into the KnowB4 systemParticipate in the employee onboarding process by setting up new users and ensuring they have appropriate access to the needed hardware and software in an ergonomically friendly workspaceInstall and upgrade software, install hardware and configure systems and applicationsAdminister authentication and access to specific systems such as phone system, ERP and WMS authentication, Salsify and other as necessaryMonitor progress of outstanding issues and ensure users remain up to date with consistent follow-upPerform preventative maintenance on the company's hardware and softwareCreation of documentation and SOPsMust be available to travel to local locations as neededQualifications Technical diploma or degree, or equivalent work experience (3-5 years)Knowledge of computer hardware, network security protocols and software applications (Endpoint O/S's – All versions of Windows and OSX, and Office 365)Exceptional verbal and written communication skills with the ability to present concepts in user-friendly language in person and on paperStrong customer service and interpersonal skillsAbility to work in a team environmentStrong attention to detailAbility to prioritize and execute tasks under time constraintsThis job posting is for an actual vacancy.Artificial intelligence may be used to support and streamline the recruitment process for our advertised job postings. AI assists with the hiring process but does not replace human judgment. All final hiring decisions are made by recruiters or hiring managers, taking into account factors beyond AI-generated assistance.#J-18808-Ljbffr