Assistant General Manager

Assistant General Manager Location: Arden, NC 28704 Salary: $40,000/year Schedule: Full-Time Friday Services is seeking an experienced Assistant General Manager to support our client, a family entertainment venue in Arden. This leadership role is ideal for someone who enjoys creating exceptional guest experiences, developing teams, and overseeing daily operations in a fast-paced, customer-focused environment. As the Assistant General Manager, you'll partner with ownership to drive operational excellence, lead a team of 30+ employees, and help ensure a safe, clean, and engaging environment for guests and staff alike. Responsibilities Leadership & Team Development Assist with the day-to-day management of park operations Lead, coach, and motivate a team of 30+ employees Support recruiting, onboarding, training, scheduling, and employee development Foster a positive, team-oriented workplace culture Assist with performance management and employee relations Guest Experience Deliver exceptional customer service and create memorable guest experiences Resolve guest concerns professionally and efficiently Continuously identify opportunities to improve operations and customer satisfaction Operations Oversee opening and closing procedures Serve as Manager on Duty during assigned shifts Ensure attractions, facilities, and equipment are clean, safe, and operating properly Monitor workplace safety and ensure compliance with company standards Oversee food service operations to maintain quality, consistency, and sanitation Ensure compliance with health, safety, labor, and operational regulations Maintain cash handling and reconciliation procedures Build and maintain positive relationships with vendors Administrative Responsibilities Maintain safety inspection logs, incident reports, and operational documentation Respond to guest communications in a timely and professional manner Support licensing, certifications, and regulatory compliance Ensure facility technology and operational systems are functioning properly Community & Events Support marketing initiatives and community outreach Assist with planning and staffing special events Help coordinate promotional appearances and community engagement opportunities Qualifications Previous management or supervisory experience in hospitality, entertainment, retail, restaurant, or a related customer service environment Strong leadership and team-building skills Excellent customer service and conflict resolution abilities Strong organizational and communication skills Ability to multitask and make sound decisions in a fast-paced environment Comfortable working evenings, weekends, and holidays as business needs require Proficient with point-of-sale systems and basic computer applications Benefits Supportive, family-oriented leadership Growth and advancement opportunities Performance incentives Comprehensive training Employee park discounts If you're a hands-on leader who enjoys motivating teams and creating outstanding guest experiences, we'd love to hear from you! #INDC