Operations Manager - Customer Experience

Operations Manager Customer ExperienceLead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything.This role is ideal for a hands-on leader who takes ownership of people, processes, and outcomes someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high-quality experience.No industry-specific experience required. We provide full training.What You'll DoOwn daily operations in a customer-facing, high-volume environmentLead, coach, and develop a team while driving accountability to performance standards and KPIsEnsure every customer interaction is professional, efficient, and high-qualityOversee scheduling, staffing, and workflow management to maintain smooth operationsTrack, analyze, and improve key performance metrics related to service, productivity, and overall experienceIdentify operational gaps and implement process improvementsStep in as needed to support the team and maintain service levelsWhat This Role Feels LikeFast-moving environment where priorities shift and strong leadership is criticalA balance of people leadership and operational executionHigh standards you'll be measured on team performance and consistencyA role where you are actively involved, coaching in real time, and driving results dailyWhat We're Looking For10+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environmentsProven ability to manage team performance, metrics, and day-to-day operationsStrong communication skills with the ability to coach, problem-solve, and lead effectivelyComfortable working in a structured, process-driven environmentHighly organized with the ability to manage multiple priorities simultaneouslyPreferred BackgroundHospitality, restaurant, or hotel leadershipRetail or service environments with high standards and performance expectationsExperience with scheduling systems, staffing, or workflow coordinationBackground in customer experience or relationship-driven environmentsAbout YouYou've worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.You're comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.Training & RequirementsNo clinical or industry-specific experience required full training providedAbility to work on-site in a structured, fast-paced environmentComfortable managing schedules, workflows, and performance expectationsCompensation & Benefits$90,000+ base salaryHealth, dental, and vision coverage (90% employer-paid)401(k) retirement planPaid time off: 10 days (15 after first year) + 10 paid holidaysOngoing leadership development and advancement opportunitiesSerenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.