Hotel Front Desk Attendant

DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Mitigate customer complaints as needed • Bookkeeping: keep accurate records of all hotel guest account information • Work with the housekeeping staff to ensure rooms are ready for new guests • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Qualifications• Exhibits working knowledge of Microsoft Office and reservation management systems • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • High school diploma, GED, or equivalent • Has experience answering telephone calls and troubleshooting stressful situations