Quality Manager

About Allies Of SkinBorn in 2016 from our founder and formulator Nicolas Travis’s journey healing from traumatic facial injuries, Allies of Skin creates the most effective products to bring continuous improvement, repair, and hope to your skin, no matter your life stage or concerns. Our multifunctional formulas tend to even the trickiest issues with the power of what Nic calls “supercharged clinicals” — maxed-out concentrations of clinically proven actives that do more in less time. Every benefit-packed product taps into the skin’s natural ability to regenerate, maintaining its peak performance far beyond what’s traditionally possible.About The RoleThe Quality Manager owns and continuously improves the QA/QC program for the Allies of Skin brand, ensuring that all cosmetic and OTC skincare products are manufactured, tested, and released in full compliance with internal specifications and applicable regulatory and quality requirements. This role partners directly with contract manufacturers and third-party laboratories to maintain batch-to-batch consistency, release testing integrity, and end-to-end documentation readiness. The Quality Manager collaborates cross-functionally with Regulatory Affairs and Operations and serves as a key quality leader from development through commercialization and post-market.What You'll DoOwn the quality strategy and day-to-day QA/QC execution for all Allies of Skin cosmetic and OTC products, from tech transfer through commercial production and ongoing supplyLead contract manufacturer (CMO) quality oversight, including qualification, onboarding, quality agreements, performance monitoring, and periodic auditsEnsure all formulas are manufactured to approved specifications (raw materials, bulk, finished goods) and to approved manufacturing instructions/batch recordsReview and approve batch production records, deviations/nonconformances, investigations, product disposition decisions, and CAPAs; drive timely, root-cause-based closureOwn release readiness and ensure all required release testing is executed correctly and on time (e.g., identity, assay where applicable, pH, viscosity, appearance/odor, fill weight, microbiology, preservative efficacy testing where applicable, and other product-specific requirements)Manage and maintain product specifications, test methods, sampling plans, acceptance criteria, and Certificates of Analysis (COAs) for raw materials, bulk, and finished goodsOversee third-party laboratory relationships, including method transfer/verification expectations, data integrity, and turnaround-time performanceEstablish and maintain a right-sized Quality Management System (QMS): SOPs/work instructions, document control, training, change control, CAPA, deviation/OOS/OOT management, supplier quality, complaint handling, and internal audit programsPartner with Operations to ensure strong in-process controls at CMOs (line clearance, reconciliation, in-process checks, packaging controls, labeling/lot coding controls)Partner with Regulatory Affairs to ensure quality requirements are aligned to regulatory expectations for cosmetics and OTC products (including labeling, claims support where quality documentation is required, and inspection readiness)Own stability and shelf-life support activities in collaboration with R&D/Operations/Regulatory, including stability protocol review, sample pulls, trending, and final report reviewLead quality risk assessments for new products, changes, and supplier/CMO transitions; ensure changes are assessed, approved, and implemented with appropriate controlsOwn post-market quality processes: complaints triage/investigation, adverse event escalation pathways (as applicable), trending, and corrective actions; support recall readiness and execution if neededCreate quality metrics (e.g., right-first-time, deviation/CAPA cycle times, release lead times, complaint rates) and provide regular reporting to leadershipProvide quality training and guidance to internal stakeholders and external partners to reinforce a culture of compliance and continuous improvementTravel as needed to CMOs, suppliers, and labs for audits, investigations, and process validations (estimated 10–25%)Perform other duties as assignedQualificationsBachelor’s degree in Chemistry, Chemical Engineering, Biology, Pharmacy, Life Sciences, or a related discipline or equivalent relevant experience5+ years of quality experience supporting skincare products, including both cosmetic and OTC formulations, in a contract manufacturing environmentHands-on experience leading QA/QC activities across manufacturing and release, including batch record review and disposition decisionsWorking knowledge of cosmetic GMP expectations and OTC drug quality/manufacturing requirements as applicable to skincare products (including documentation rigor, testing controls, and inspection readiness mindset)Experience with key quality systems: deviations/nonconformances, investigations/root cause analysis, CAPA, change control, supplier quality, complaint handling, and internal/external auditsStrong understanding of common analytical and microbiological testing used for skincare release and stability, and the ability to evaluate results, trends, and data packages criticallyProven ability to manage external partners (CMOs, labs, suppliers) with clear expectations, follow-through, and accountabilityExcellent written and verbal communication skills; strong technical writing capability for SOPs, specifications, protocols, and quality agreementsAbility to work independently in a fast-paced, ambiguous environment with strong self-management, prioritization, and ownership of outcomesProactive problem-solving, sound judgment, and a risk-based decision-making approachAbility to perform essential duties, with or without reasonable accommodationPreferred QualificationsASQ certification (e.g., CQA, CQE) and/or ISO lead auditor trainingExperience implementing or scaling a QMS within a high-growth consumer goods or skincare organizationExperience supporting FDA/other regulatory inspections or third-party audits for OTC programsFamiliarity with global market quality/regulatory expectations for cosmetics and OTC skincare (e.g., US, EU, UK, Canada) and working with multi-market product requirementsSix Sigma/Lean training and demonstrated continuous improvement leadershipExperience with electronic QMS tools and data/metrics dashboardsWhy Allies of Skin?Competitive salary Comprehensive health, dental, and vision insuranceFlexible work environment offering hybrid options, generous paid time off, paid holidays, and a paid day off to celebrate your birthday401(k) plan with company matchExclusive product perks for Allies employeesA collaborative, innovative, and inclusive company cultureThe Pay Range For This Role Is115,000 - 145,000 USD per year(West Hollywood, CA)