Vehicle Return Clerk (Remote - Michigan)
About the Role Location: Remote – Michigan residentsDo you have a strong eye for detail? This could be a great opportunity for you – especially if you're interested in working from home!As a remote Vehicle Return Clerk (Repurchase Coordinator) at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle‐free as possible for all parties involved.While prior experience in banking, mortgages, accounting or an auto dealership is helpful, it's not required. We'll train you on everything you need to know to handle these transactions with confidence!What You'll DoEnsure case accuracyAssemble case documentationManage communications between the car owner, auto dealer and lending institutionNegotiate and coordinate vehicle buybacks on behalf of the auto manufacturerOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeWhat's it Like?We make sure you have the tools you need to be able to do your job right and be connected with your team.Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.Skills for Success Required SkillsComputer navigation, typing, and Microsoft Office skillsStrong attention to detailEligibility RequirementsHigh school diploma or equivalentCustomer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customersAble to work shifts within the center's hours of operation:Monday to Friday (no weekends!)Primary shift: 8 a.m. – 5 p.m. Eastern timeRotational shift 2–4 times per month: 11 a.m. – 8 p.m. Eastern timeMust be able to stick to the schedule reliablyNice to HavePrior experience working in banking, mortgages, accounting or an automotive dealershipCollege degreeRemote Work RequirementsMichigan residentSecluded and distraction‐free work environmentRequired internet setup:High‐speed internet delivered through a wired provider (cable or fiber)Computer must be physically connected to your modem / router using an Ethernet cableWireless, 5G and satellite connections are not supportedThe Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.(direct link to video: https://mrly.info/h4b)Why Join Our Morley Family At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.Health & Wellness BenefitsMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending account (FSA)Life insuranceCompany‐paid short‐ and long‐term disability insuranceBenefits to Make Your Life Easier24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills)About Morley Our mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world‐leading companies that partner with us.We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.Thank you for your interest in Morley.NoticesMorley utilizes E‐Verify during onboarding for all hires. Click here to learn more about E‐Verify: https://mrly.info/bau and your right to work: https://mrly.info/7woClick here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpaClick here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy#J-18808-Ljbffr