Program Manager

Clearance Required: Active Top Secret clearanceCertification Required: PMP, CISSPRoles and Responsibilities:The selected candidate will provide leadership and oversight for enterprise-wide IT support services supporting the National Defense University (NDU). The role focuses on ensuring secure, reliable, and high-performing IT operations while supporting evolving mission requirements.Managing and overseeing enterprise IT operations and support servicesEnsuring 24x7x365 system availability, security, reliability, and connectivitySupporting network operations, infrastructure, cloud services, mobile devices, AV systems, SharePoint, storage, backup, and application supportMonitoring and resolving network and system issues while ensuring compliance with DoD standards and policiesManaging infrastructure and application vulnerability remediation effortsDeveloping and maintaining Integrated Master Schedules (IMS), staffing plans, quality control plans, and monthly status reportsLeading program management activities using industry best practices such as PMBOK, ITIL, Agile, and Design Thinking methodologiesCoordinating project planning, performance metrics tracking, reporting, resource management, and strategic IT initiativesSupporting a diverse NDU stakeholder community consisting of faculty, staff, students, and remote users worldwideThe environment supports a user base ranging from approximately 1,000 to 2,000 personnel across onsite and remote operations.Certification Requirement:CISSPPMPSecurity Clearance Requirement:Active Top Secret