Data Center Technician, DCC Communities
Job ID: 10387122 | Amazon Data Services, Inc. Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‐call rotation. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside the United States). Key Job Responsibilities Perform server rack installations, hardware break‐fix on various components, and troubleshoot network issues. Respond to operational incidents that impact service availability and carry out routine network, server hardware, and operating system repairs. Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors. Perform on‐call duties and participate in scheduled maintenance and change‐management activities. Contribute to documentation and process improvement initiatives based on analysis of operational issues. Help interview, train and onboard new team members. Physical Requirements Lifting and moving material up to 40 pounds. Working in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Working in an industrial environment. Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). Essential Requirements Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational. Travel frequency will vary based on business needs and operational status of the assigned facility. Candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites. Basic Qualifications Work a flexible schedule including weekends, nights, and holidays. 18+ months of computer/server hardware troubleshooting or related IT experience. 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair). Preferred Qualifications Experience in a data center or other critical environment. Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g., computer science, network engineering). Industry standard certifications (CompTIA, CCENT, Network+). Understanding of Linux or similar operating systems. Behavioral interviewing and hiring experience. Experience training and onboarding of new team members. Benefits Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&DD insurance, and optional Supplemental life plans), Employee Assistance Program, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Your Amazon package will include sign‐on payments and restricted stock units (RSUs). Learn more about our benefits at https://amazon.jobs/en/benefits. EEO Statement Amazon is an equal‐opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. #J-18808-Ljbffr