Customer Service Representative (CSR)

🐾 Customer Service Representative – Hidden Valley Animal Hospital (Independence, MO)Be the First Smile They See. Be the Reason They Come Back.Hidden Valley Animal Hospital is growing, and we’re looking for a compassionate and motivated Client Service Representative (CSR) to join our team! As we continue expanding back to a four-doctor practice, we’re seeking someone who is passionate about both people and pets and committed to creating exceptional client experiences.🐶 What You’ll DoAs a CSR, you’ll be the face and voice of Hidden Valley Animal Hospital—helping set the tone for every client and patient interaction. Responsibilities include:Greeting clients warmly and professionally, both in person and over the phoneChecking patients in and out efficiently while providing compassionate customer serviceScheduling appointments and maintaining accurate records using our veterinary softwareAssisting with client communication and payment processingHelping maintain a clean, organized, and welcoming front desk environmentSupporting urgent care check-ins and assisting with Blue Springs Animal Control cases🐕 What We’re Looking ForWe’re looking for someone who is:Energetic, dependable, and detail-orientedPassionate about helping people and caring for petsComfortable working in a fast-paced, team-oriented environmentAble to multitask and remain calm under pressureExperienced in customer service (veterinary or medical office experience is a plus!)🌟 Why Join Hidden Valley?AAHA-accredited for 24 years and committed to high-quality veterinary careWe partner with local rescues and shelters, including Blue Springs Animal Control, to help give back to our communityWe offer General Practice and Urgent Care services, allowing our team to help a wide variety of patients and casesA culture built on teamwork, integrity, compassion, and growthMonthly lunch & learns and opportunities for continued educationA supportive, fun-loving team that truly values its employees, clients, and patientsIf you’re ready to join a practice that’s growing with purpose and making a difference in the community, we’d love to hear from you.📩 Apply today and become part of the Hidden Valley family—where pets, people, and teamwork come first.