ServiceNow Solution Architect
About the jobOur client is a Global Tier 1 IT consulting firm based out of the United States. They strongly believe global challenges need global solutions. They are continually engaged with employees, clients, partners, public institutions, and community organizations across the world to step up and rise to the occasion.Job Title: ServiceNow Solution Architect (ITOM + Now Assist) Location: Edison, NJCompensation: Base + Bonus + Benefits Work Authorization: US Citizens | Green Card | GC EADJob DescriptionThe ServiceNow Solution Architect (IT Operations Platform) is accountable for the end-to-end architecture, governance, and evolution of the organization’s IT Operations platform, spanning ITSM, ITOM, CMDB/service model, observability integrations, and Now Assist (GenAI).This role ensures ServiceNow operates as the system of record and execution control plane for IT Operations, enabling service-aware operations, faster incident recovery, reduced outages, improved change success, and AI-assisted productivity, while maintaining platform scalability, security, compliance, and upgradeability.Delivering AI driven conversational and GenAI solutions that transform IT Operations productivity, self service adoption, and incident resolution outcomes. This role requires strong customer-facing capabilities, including architecture defence, RFP solutioning, and leadership of onshore and offshore solution and delivery teams.Qualifications:10+ years in IT Service Management / IT Operations solution delivery10+ years enterprise ServiceNow experience across ITOM, Now Assist, and CMDBStrong understanding of major incidents, change risk, problem prevention, and service reliabilityProven capability integrating observability platforms with ServiceNow workflowsExecutive communication skills with strong governance and design authority mindsetProven experience designing and rolling out Now Assist / GenAI-enabled workflowsStrong working knowledge of: ITOM & CMDB (service/CI context, event impact awareness)Now AssistExperience integrating conversational AI with automation and enterprise workflowsAbility to communicate AI solution value clearly to operations and leadershipRequired Certifications: (at least one of the below)ServiceNow CSA, CIS ITOM, Virtual Agent / Now Assist experience, ITIL v4; exposure to AIOps and automation frameworks.Contact Details: yogesh@techaxisinc.com | +1 (571) 321-5395About us:Techaxis Inc. is headquartered in Northern Virginia, USA. We are ranked #3294 in Inc 5000 and #105 in Inc 5000 DC Metro Series, SWaM, and WBE Certified technology talent search firm.Equal Opportunities Employers:Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, color, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our clients are treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices are administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based