Key Account Specialist (TEMP)

Brixton is looking for a Key Accounts Specialist. The primary responsibility of this position is to focus on providing our internal departments, customers, and Director with the highest level of service possible. This role will work closely with the in-house sales team, sales management, operations, production, warehouse, logistics, and accounting departments to ensure that all requests are handled in a timely manner and with as much detailed information as needed.This is a short-term, temporary position that will require the individual to work onsite in Carlsbad, CA. ESSENTIAL DUTIES & RESPONSIBILITIESProvide key account support and day-to-day account managementOversee order book management, including data accuracy, troubleshooting issues, labeling and ticketing, allocation, order entry, credit holds, releasing orders for fulfillment, and ensuring on-time shippingMaximize product fulfillment across all orders Communicate with buyers regarding shipping status, ticket requests, price adjustments, and delivery extensions Process order entry and issue order acknowledgements (O/As) Respond to customer needs promptly and complete tasks within established timelines Support EDI/SPS processes and related troubleshooting Manage and order tickets and value-added services (VAS) for key accounts Handle returns, including issuing RAs, processing returns, and managing markdowns Prepare and share weekly open order status reports Identify and resolve order and shipping issues Manage SMU approvals, maintain Monday boards, coordinate sample shipments, and communicate with buyers and internal teams Deliver a high level of customer service and support various customer requests Complete customer documentation, including IIF forms, PA forms, image requests, and e-commerce copy requestsBuild seasonal assortments using PowerPoint/Keynote Support sales appointments, meetings, and trade shows by preparing sample lines, organizing showrooms, gathering carryover styles, printing materials, and shipping samples Manage the sample inventory, including organizing current samples, archiving past seasons, and setting up new collections Source and order samples for key account needs Distribute marketing assets to key accounts Identify weekly ATS (available-to-sell) opportunitiesKNOWLEDGE, SKILLS & ABILITIES2–4 years of experience in sales support or a related roleExperience supporting key accounts is a plusExperience with dropship accounts Strong customer service skills with the ability to build and maintain relationshipsExcellent verbal and written communication skillsHighly organized with strong attention to detail and effective time managementStrong analytical and critical thinking abilitiesProficient in Microsoft Excel, PowerPoint/KeynoteSelf-motivated, proactive, and results-drivenExperience with NetSuite and Elastic is a plusSALARY RANGEThe base pay for this position is between $24 - $27 per hour. In accordance with applicable state laws, the range provided is Brixton's reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.Brixton LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.