Concierge Level 8

ConciergeMandarin Oriental New York is looking for a Concierge to join our Concierge team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.About The JobBased at the Mandarin Oriental New York within the Front Office Department in New York the Concierge is responsible for providing 5-star services to all guests and colleagues. The Concierge reports to the Chef Concierge.As Concierge, You Will Responsible For The Following DutiesProvide guests access to all New York City has to offerOffer a warm, sincere and personalized welcome to all guestsCreate special conversations with guests which identify personal preferences in order to record in each guest’s profile historyHave an in-depth knowledge of directions, travel time, cost and various forms of transportationMaintain a constantly updated database with extensive information about city highlightsDemonstrate first hand knowledge of the recommendations with thorough researchBe proactive and anticipate the complete requirements to make the experience a successInquire as to the success or enjoyment of the recommendations madeMaintain a consistent and sufficient level of brochures, maps and handoutsMaintain a daily record (via software) of all guest requests, reservations and confirmations for guestsBe knowledgeable of all in-house and arriving guestsBe aware of all daily events in the hotelArrange tickets for theatre, sporting events and local attractionsMake and confirm dining reservationsArrange for package delivery and pickup for guestsProvide guests with a confirmation card for all reservations, transportation, theatre tickets, etc.Communicate all important details to management and colleaguesProvide a daily list to the Front Office Manager or Manager On Duty of transportation reservationsMaintain a clean, neat and organized deskAct as a guide when guests ask for direction and physically assist them to their destination within the hotelProvide clear directions for all guests travelling outside the hotelRespond to all guest needs and requestsOther activities as deemed appropriate by the Chef Concierge or Director of Front Office OperationsAs Concierge, We Expect From You2 years New York City hotel Concierge experienceAble to communicate written and spoken EnglishExcellent overall communication skillsAble to multi-taskAble to work well in a team environmentAble to stand for extended periods of timeMust be professional and possess excellent presentation, communication, organization and effective time-management skillsMust have very strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows and attractions in New York City.Flexible schedules and hours, willingness to work on weekends & holidays is required.Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.Pay And Benefits Pay $39.29 to $41.29 hourly commensurate with experienceA competitive benefits package, including health, dental and vision, 401(K), etcIt is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.We’re Fans. Are you?