Technical Solutions Consultant

The Company Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies. Our core values of candor, collaboration, curiosity, grit, and inclusivity shape our approach to providing innovative solutions.Position Description Softdocs is looking for a technology and client-oriented professional who is passionate about software implementation and revolutionizing the education sector.The mission of the Professional Services Team is to provide a superior client onboarding experience that builds a solid foundation for adoption of our products across their academic institution. Technical Solutions Consultants are a key part of the implementation project team, which delivers Softdocs's Etrieve software to new clients and provides software consulting services. Technical Solutions Consultants will own all the technical components of new deployments, such as software installation, integration connections and data migration.The role reports to the Manager of Professional Services.To gain a full perspective on our professional services offerings, please visit our Services Page.Position Responsibilities Makes clients wildly successful through their onboarding to Softdocs’s EtrievePartners with Project Manager to ensure satisfactory client communication and understanding of project deliverables and deadlinesPartners with Business Solution Consultants on the business-oriented processes of new deployments, sharing the technical components of new deployments with themWorks across multiple projects and project teams simultaneously to anticipate and manage changes in projectsTakes ownership of the technical components of new deploymentsDelivers a superior client onboarding experience by walking the client through any technical requirements that will be owned from the client sideEnsures each client successfully achieves their desired outcomes from using our products and services by collecting information we need to provision their Etrieve environment and make it available, ready to integrate with other systemsExecutes data migration when a new client is transitioning from a previous imaging software to Softdocs’s Etrieve (i.e., data mapping, data translation, data imports)The Ideal Candidate Technical SkillsExperience and knowledge with SQLExperience and knowledge with PowerShell and other scripting languagesHard SkillsExperience working in software and enterprise level softwareSoft SkillsContinuous Learner – proactive in learning new features and other product platforms, displaying your curiosity along the wayCollaborative – contributes to success and growth of the team and selfClient Oriented – does right by the client; challenging our team to make sure we are doing right by the clientResourcefulness – takes initiative to research information before asking for assistanceDetail Oriented – executes tasks in a methodical way to meet deliverables on time and anticipates risks to clients’ software implementationsAnalytical – strong problem-solving skills, with the ability to logically problem-solve on the flyCreative / Innovative – thinks outside the box; inspired to put your touch on the workChallenge the Status Quo – questions how and why work is done to understand and identify opportunities to improveWork Ethic – possesses an infectious motivation to deliver work, default to get things done and work smartWhat We Look For Passion & Grit – we look for individuals who are passionate about software implementation and revolutionizing the education sector, who are willing to dig in and learn from day oneResourcefulness – our culture offers a lot of autonomy. We admire individuals who take ownership of initiatives and drive them to successful outcomes - without a lot of oversightTeam Minded – do right by people. It is about what is best, not who is right. Teach what you knowClient Minded – do right by the client– ability to listen and hear what the customer is saying and not saying to deliver a superior client onboarding experienceBonus If You Have Database knowledge and migration experienceExperience administering enterprise content management softwareRequired Education and Experience Associates or Bachelor's degree in a technology, engineering or related field is preferred or two or more years of equivalent work experienceBase level knowledge of installing, managing, configuring and troubleshooting Microsoft Windows Server and SQL ServerWhat We Offer Remote Position – this role is 100% remote!Direct Access to our CEO – direct access to ask our CEO anything starting day 1!Benefits- Medical (PPO & HDHP w/ HSA options), Dental, Vision, 401K, Disability Insurance, $15,000 Life Insurance, flexible PTO, 13 Holidays, paid Parental LeaveRemote Work Office Set Up – we give you a stipend to purchase the laptop you’d like and supporting equipment you need to do your best work!Flexibility – set your work hours while cognizant of work priorities, and being available for clients is criticalProfessional Development – you will develop your skillsets within and outside the role and have opportunities to excel professionally and personallyMentorship – direct access to collaborate and learn from senior leaders within and outside your team. Collaboration drives innovationPeople First Company & Team Culture – we want you to bring your professional and personal skills through our virtual doors and we champion having quality time with your family (however you define family). Authenticity is one of our core values!Retention Record – the average number of years an employee stays at Softdocs is 5 to 8 years with employees who have been at the company for 10+ yearsInclusivity – we are conscious of and continuously strive to be proactive in improving how we are creating an equitable and inclusive environment through initiatives such as our Culture Club, company OKRs, and monthly company meetingsWorking Conditions Duties may require the employee to carry a cell phone outside of normal business hoursApplicants must be legally authorized to work in the United States. Final offers of employment are contingent upon the successful completion of a background check.