Customer Service Representative - Express Scripts (Remote)

1. About Our Client: The organization operates in the global health service industry, focusing on improving health and vitality. It addresses challenges in patient pharmacy benefit services by supporting clients through healthcare benefits and pharmacy-related inquiries. Through its healthcare divisions, the organization impacts clients, customers, and patients by enhancing access to pharmacy and health services on a large scale.2. About the Opportunity: The Customer Service Representative role is responsible for providing support to members, providers, and pharmacies regarding pharmacy benefit services. This position ensures members understand their benefits, facilitates medication delivery, and advocates on their behalf to resolve prescription-related issues. The role directly contributes to improving patient experiences and maintaining regulatory compliance within pharmacy benefit services.3. Responsibilities:Answer inbound calls concerning Pharmacy Benefit Services, mail-order pharmacies, or MedicareManage multiple applications and systems simultaneously during callsParticipate fully in training during the first 90 daysUpdate conversion requests and provide shipment statusFacilitate medication transition to home deliveryCommunicate with physician offices to obtain and process prescriptionsService incoming calls from doctors’ officesAccurately document all contacts and maintain complianceResolve issues preventing shipment of ordersMeet quality and productivity standardsUse active listening to address medication coverage concerns and suggest optionsUnderstand and comply with call handling and regulatory requirementsWork remotely while maintaining virtual connections with coworkers and customers4. Requirements:High school diploma or equivalentMinimum of 2 years relevant experience; healthcare or call center preferredDedicated, distraction-free workspaceStrong computer skills including Microsoft OfficeExcellent organizational, verbal, and written communication skillsExceptional listening and customer service skills; able to remain calm with difficult callersAbility to adapt, learn quickly, solve problems, and make decisionsAbility to collaborate with cross-functional teamsFlexibility to work night and/or weekend shiftsReliable internet connection with minimum speeds of 10Mbps download/5Mbps upload5. Pay Range and Compensation Package:Hourly rate ranges from 17.75 to 19 USD depending on experience and locationEligibility to participate in an annual bonus plan6. Benefits & Perks:Medical, vision, and dental insurance starting day one401(k) retirement planCompany-paid life insuranceTuition reimbursementMinimum of 18 days paid time off annually plus paid holidaysLeaves of absence7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.