Care Contact Associate

Family DescriptionCustomer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.Subfamily DescriptionCare (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.. Carry out repairs on electronic equipment in the telecommunications area, using testing equipment and specific tools for electronic.. Carry out prior analysis of the equipment in order to diagnose the failure that occurred.. Prepare reports on equipment or budget for technical services, as well as forward the return of irreparable items to the customer, aiming to obtain the best cost-benefit ratio.. Carry out functionality testing and final review on repaired equipment, subsequently sending it for packaging.. Analyze the board diagram, researching solutions on the market, aiming to carry out repairs and adaptations that can increase the useful life of the board equipment.ImpactUses existing procedures to solve standard problems. Manages own time to deliver against tasks set by others.Scope & ContributionMost work carried out according to specific instruction and set procedures. Requires close supervision and coaching from SLM or peers.CommunicationSkilled in multiple technical/admin areas in own function/product. Vocation training/qualifications required. Typically in position 2-3 years based on performance.Some of our benefits:Flexible and hybrid working schemesA minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)Life insurance to all employees to provide peace of mind and financial securityWell-being programs to support your mental and physical healthOpportunities to join and receive support from Nokia Employee Resource Groups (NERGs)Employee Growth Solutions to support your personalized career & skills developmentDiverse pool of Coaches & Mentors to whom you have easy accessA learning environment which promotes personal growth and professional development - for your role and beyondLearn about additional benefits in specific countries.Advancing connectivity to secure a brighter world.Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.Learn more about life at Nokia.Our recruitment processWe act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.