Medical Assistant Lead - Akido Scope AI Clinic

Akido builds AI-powered doctors Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America's physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties-from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido's $60M Series B. More info at Akidolabs.com. Overview Akido is rebuilding the healthcare experience from the ground up through technology-enabled care, innovative primary care models, and human-centered operations designed to improve access for underserved communities. As a fast-growing, impact-focused healthcare organization, Akido is building a modern medical network that combines compassionate care with AI-enabled workflows to create a more seamless experience for both patients and providers. The Opportunity We are seeking a highly adaptable and service-oriented Lead Medical Assistant to help launch and support Akido's innovative outpatient primary care clinic in Rhode Island. This is a unique opportunity to play a critical role in supporting clinic operations from day one. Working closely with clinical leadership, the Lead MA will support both front-office and back-office workflows while helping coordinate new technology-enabled care pathways, including asynchronous and AI-supported patient routing workflows. This role goes beyond traditional Medical Assistant responsibilities, we are looking for someone who thrives in a startup environment, leads by example, and is excited to help shape the future of primary care delivery. The ideal candidate is clinically strong, highly organized, customer service-oriented, and comfortable wearing multiple hats in a lean and rapidly growing clinic environment. What You'll DoSupport day-to-day clinical and operational workflows within a lean outpatient primary care clinicPerform both front-office and back-office Medical Assistant responsibilities, including patient registration, insurance verification, eligibility checks, rooming, vital signs, discharge coordination, and referralsHelp coordinate technology-enabled and asynchronous care workflows, including AI-supported patient routing processesServe as an operational "air traffic controller" to help ensure patients receive the appropriate level of care efficientlyDeliver a high-quality, professional, and compassionate patient experienceAssist with maintaining clinic operations, organization, inventory management, and purchasing of suppliesHelp support clinic growth and operational excellenceTake ownership across clinical, administrative, and operational responsibilities. RequiredHigh School graduate or equivalent. Completion of accredited certified medical assistant training program required.Medical Assistant Lead experience in an outpatient or primary care settingCurrent Medical Assistant certification required (CMA, RMA, CCMA, NCMA, or equivalent accredited certification)Current BLS/CPR certification required or ability to obtain prior to start dateExperience supporting both front-office and back-office clinic operationsExperience with insurance verification, referral coordination, and patient access workflowsWillingness to roll up your sleeves and take ownership across clinic operationsComfortable working in a lean, startup-style setting with evolving workflows and responsibilitiesAbility to work onsite during standard business hoursStrong customer service and patient communication skillsStrong emotional intelligence, professionalism, and problem-solving skills. PreferredExperience as a Practice Coordinator, or Practice ManagerExperience helping oversee daily clinic operations independentlyStartup or high-growth healthcare environment experienceBilingual in Spanish, Portuguese, or other languages preferredInterest in healthcare innovation, technology-enabled care, or AI-supported clinical operations. Hourly pay range $26-$28 USD Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.