Solutions Engineer [Pre and Post-Sales] - Mid-Market

Attio is on a mission to redefine CRM for the AI era.We're building the first AI-native CRM - designed for the most ambitious go-to-market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.About the roleOur Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.We're looking for a Solutions Engineer who's resourceful, committed, and deeply curious - and wants to help reinvent how millions of people work.What you'll doBecome an expert in all areas of Attio's product and how it's deployed across industries and departmentsGuide our highest-value customers through pre-sales, post-sales, and ongoing customer lifecycle stages as their main technical point of contact byArchitecting custom solutions spanning Attio's data model, no-code workflow builder, API, reporting engine, and integrations with other GTM productsLeading demos, trainings, and technical solutioning sessions with customers on Zoom and occasionally in personConsulting on general RevOps and GTM-tech best practicesPartner with Account Executives during the sales process to close our largest new business dealsIndependently manage customer's post-sale onboardingServing as the relationship owner for our top accountsInternally, serve as a voice of and advocate for our customers across our product, engineering, and marketing teams, contributing your expertise in how our customers use Attio, and how Attio fits into the broader sales-tech ecosystem, to company strategyWhat you'll bring2+ years B2B SaaS experience independently managing the technical side of customer relationships pre- or post-saleExpertise architecting SaaS software deployments for clients across varied industries and use cases, and comfort working with APIs, no-code development platforms, and data model across a variety of SaaS productsDeep technical understanding of the B2B tech ecosystem, ideally in GTM TechFamiliarity with fast-growing startups, and adaptability to work in a hybrid role that spans sales, onboarding, and successWhat does the hiring process look like?30-minute introductory phone call with a member of our Talent team30-minute interview with our Head of Customer Success45-minute technical case interviewTwo 30-minute interviews with relevant stakeholders and Mock Demo exercise30-minute closing conversation with our CEOOffer stage