Sales Associate - Orlando

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.Sales AssociateCartier | Orlando, FLReports to: Sales Experience ManagerOBJECTIVE/MISSION* As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.KEY RESPONSIBILITIESSales Achievement:Consistently achieve and/or exceed the monthly sales target, as directed by management.Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales clientThis includes after sales clients if a Cartier after-sales dedicated area/staff is not availableAdapt approach according to the client needs and motivationsNegotiate and handle objections with easeAssist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experienceRemain current on industry news and competitorClient Relationship Management:Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospectsConsistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are availableAppropriately resolve client issues/concerns and escalate as needed to ManagementPartner with Management to develop a plan to support, and participate to, in-store and offsite events and networkingDaily Boutique Operations:Understand and comply with all security and operational policies and procedures for the Group, Maison and boutiqueAssist with daily set-up and breakdown of the boutique, and communicate on any maintenance issuesAssist in the merchandising and daily maintenance of displays and back-stockActively participate in daily and annual inventories and cycle counts to prepare and ensure a successful auditAssist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)JOB PROFILEEducation:* College degree preferredRequired Experience:* 2 to 5 years of previous experience in luxury retail, service or hospitality environment* General knowledge of timepiece movementsTechnical Skills:Ability to work in a fast-paced retail store environmentComputer and internet SavvyMS Office experience required, SAP knowledge preferredPersonal Skills/Abilities:Additional language skills are a plusExcellent interpersonal and communication skills are requiredStrong understanding of Customer Service needs and Customer (internal and external) prioritiesStrong attention to detail with the ability to handle multiple tasks simultaneously and with precisionBeing a genuine Maison AmbassadorUphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.Self-Starter with Team-Player approachMust be available to work retail hours including weekends and to travel for trainings, client events, conferencesRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.We OfferEmployee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.$28-30/hr