Technical Support Representative

Are you a friendly, customer-focused individual? Smart Building Technologies wants you! Our busy monitoring and operations center is looking for enthusiastic Technical Support Representatives to join our team in Frederick, MD. This position aims to provide our customers with outstanding service in responding to service requests, contacting with alarms, and performing initial triage of service tasks. We are looking for team members who can work the following shifts: Monday through Friday – 4:00 pm to 12:00 am Weekends (Saturday and Sunday) – 8:00 am to 4:00 pm and 4:00 pm to 12:00 am What We Offer: Competitive salary Comprehensive training Flexible shifts Growth opportunities What You'll Do: Technical Phone Support with our customers. Contact our customers to report incoming alarms. Create tasks for customer-reported service requests. Troubleshoot, correct, and/or improve BAS settings. Present a positive, can-do attitude to our customers at all times and provide the highest quality of service. What You Bring: Excellent communication skills Strong problem-solving abilities Ability to work in a fast-paced environment Previous customer service experience is a plus Apply today and be part of a team that values your skills and dedication! As the leader in complete solutions for Building Automation Systems, Smart Building Technologies, a Fidelity Building Services Group company, helps building engineers, building managers, and building owners operate efficiently throughout Maryland, Virginia, and Washington, D.C. Our specialty is reinvigorating buildings with aged and outdated systems. For buildings with old systems, we provide the most comprehensive overhaul of inefficient systems in the industry. We do this by monitoring and correcting areas of the existing system that are losing heat and energy, before connecting all components to a central automated control mechanism to ensure the highest level of energy efficiency.