Customer Education Manager, Implementation

The Opportunity: BioRender is expanding with our new Graphing product and we need someone to own the launch experience end-to-end. As our first Implementation Specialist, you’ll be the dedicated expert ensuring every organization that adopts Graphing gets up and running quickly, confidently, and successfully. This is a high-impact, customer-facing role sitting within BioRender’s Customer Education team. You’ll design and deliver the onboarding programs, migration support, and training resources that make Graphing adoption frictionless while also scaling those programs across our full-serve customer base. This role is critical because: Successful implementation is critical to long-term adoption and success. You directly support positive renewal outcomes by setting customers up for success through successful activation and change management support.

What You’ll Do: Lead Graphing & New Product LaunchesOwn tiered post-sales launch support for new graphing accounts - including dedicated onboarding sessions, product guidance, and admin supportServe as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activationMigration & Technical OnboardingLead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence-inspiring switchSet up and customize templates for new Graphing customersBuild & Scale Onboarding ResourcesDevelop customized onboarding resources by user type, skill level, and product area (e.g., quick-start guides, training decks, video walkthroughs) Create plug-and-play templates and setup assets that reduce time-to-value for every new Graphing userScale effective onboarding across all accountsOptimize Internal CollaborationBuild standardized resources for CSMs to support effective onboarding like plug and play training decks and email templatesPartner with CSMs to support effective Graphing launch onsites, where applicable RequiredWhat We’re Looking For 3+ years in a customer-facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS companyExperience with data analysis tools (Prism, R/ggplot, Python/matplotlib, SPSS, etc.) or a background in life sciences, biology, or a scientific disciplineProven track record of owning complex product launches or onboarding programs from design through deliveryStrong ability to translate technical product features into clear, accessible training and documentationExcellent written and verbal communication — you can explain a complex concept clearly to a PhD researcher and a department adminHighly organized, self-directed, and comfortable operating in ambiguous, fast-moving environmentsDemonstrated empathy for the customer experience and a bias toward proactive, anticipatory supportBonus PointsWe love our users! Have experience using BioRender’s appFamiliarity with Customer.io, Gainsight, Intercom, or similar CS/lifecycle platformsExperience building train-the-trainer programs or champion enablement modelsComfort working cross-functionally with CSM’s, Product, Marketing, and Sales

Why join us? We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! BioRender is loved by millions! We have a world-class NPS and a community of loyal fans and users in 200+ countries! Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companiesWe’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere. BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.link-tracker#track" rel="nofollow" href="https://jobs.ashbyhq.com/biorender-inc/4d4458a3-c82f-4f5d-9eb7-a1feca1125f7/application?ref=jobsinpython.com&referer=jobsinpython.com&referrer=jobsinpython.com&source=jobsinpython.com&utm_medium=jobsinpython.com&utm_source=jobsinpython.com">Apply For This JobPreviousAll JobsNextBioRender@biorender biorender.comBioRender is hiring. Find out more about the company and its open jobs.link-tracker#track" rel="nofollow" href="https://jobs.ashbyhq.com/biorender-inc/4d4458a3-c82f-4f5d-9eb7-a1feca1125f7/application?ref=jobsinpython.com&referer=jobsinpython.com&referrer=jobsinpython.com&source=jobsinpython.com&utm_medium=jobsinpython.com&utm_source=jobsinpython.com">Apply For This JobSkill StackPythonMatplotlibRelated JobsSenior Manager, Analytics (Remote) The Athletic Media CompanyUSUS$170K - US$190K Yearly✨ Featured✨Senior Software Engineer (Remote) GiveDirectlyUS, Canada, UK, Africa, Netherlands, +9 moreUS$112K - US$208K Yearly✨ Featured✨UX Quantitative Research Intern (USA) *RemotePinterestUSUS$11K - US$11K Monthly✨ Featured✨Working Student – Data EngineeringAgentixLake GmbHGermanyNewNewSupport EngineerHumanSignalEurope, North America, US, Canada, UK, +1 moreUS$75K - US$90K YearlyNewNewCustomer Education Manager, Implementation

Remote: Canada Remote - US Full Time ManagerPublished on October 29, 2026 BioRender@biorender biorender.comBioRender is hiring. Find out more about the company and its open jobs. At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science – transforming how knowledge is shared and making science open, collaborative, and easily understandable by all. We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life!

🚀What You’ll Do: Lead Graphing & New Product LaunchesOwn tiered post-sales launch support for new graphing accounts - including dedicated onboarding sessions, product guidance, and admin supportServe as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activationMigration & Technical OnboardingLead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence-inspiring switchSet up and customize templates for new Graphing customersBuild & Scale Onboarding ResourcesDevelop customized onboarding resources by user type, skill level, and product area (e.g., quick-start guides, training decks, video walkthroughs) Create plug-and-play templates and setup assets that reduce time-to-value for every new Graphing userScale effective onboarding across all accountsOptimize Internal CollaborationBuild standardized resources for CSMs to support effective onboarding like plug and play training decks and email templatesPartner with CSMs to support effective Graphing launch onsites, where applicableRequired 3+ years in a customer-facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS companyExperience with data analysis tools (Prism, R/ggplot, Python/matplotlib, SPSS, etc.) or a background in life sciences, biology, or a scientific disciplineProven track record of owning complex product launches or onboarding programs from design through deliveryStrong ability to translate technical product features into clear, accessible training and documentationExcellent written and verbal communication — you can explain a complex concept clearly to a PhD researcher and a department adminHighly organized, self-directed, and comfortable operating in ambiguous, fast-moving environmentsDemonstrated empathy for the customer experience and a bias toward proactive, anticipatory supportBonus PointsWe love our users! Have experience using BioRender’s appFamiliarity with Customer.io, Gainsight, Intercom, or similar CS/lifecycle platformsExperience building train-the-trainer programs or champion enablement modelsComfort working cross-functionally with CSM’s, Product, Marketing, and Sales

Why join us? We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! BioRender is loved by millions! We have a world-class NPS and a community of loyal fans and users in 200+ countries! Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companiesWe’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere. BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.link-tracker#track" rel="nofollow" href="https://jobs.ashbyhq.com/biorender-inc/4d4458a3-c82f-4f5d-9eb7-a1feca1125f7/application?ref=jobsinpython.com&referer=jobsinpython.com&referrer=jobsinpython.com&source=jobsinpython.com&utm_medium=jobsinpython.com&utm_source=jobsinpython.com">Apply For This JobPreviousAll JobsNextBioRender is hiring. Find out more about the company and its open jobs. At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science – transforming how knowledge is shared and making science open, collaborative, and easily understandable by all. We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life!

🚀What You’ll Do: Lead Graphing & New Product LaunchesOwn tiered post-sales launch support for new graphing accounts - including dedicated onboarding sessions, product guidance, and admin supportServe as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activationMigration & Technical OnboardingLead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence-inspiring switchSet up and customize templates for new Graphing customersBuild & Scale Onboarding ResourcesDevelop customized onboarding resources by user type, skill level, and product area (e.g., quick-start guides, training decks, video walkthroughs) Create plug-and-play templates and setup assets that reduce time-to-value for every new Graphing userScale effective onboarding across all accountsOptimize Internal CollaborationBuild standardized resources for CSMs to support effective onboarding like plug and play training decks and email templatesPartner with CSMs to support effective Graphing launch onsites, where applicableRequired 3+ years in a customer-facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS companyExperience with data analysis tools (Prism, R/ggplot, Python/matplotlib, SPSS, etc.) or a background in life sciences, biology, or a scientific disciplineProven track record of owning complex product launches or onboarding programs from design through deliveryStrong ability to translate technical product features into clear, accessible training and documentationExcellent written and verbal communication — you can explain a complex concept clearly to a PhD researcher and a department adminHighly organized, self-directed, and comfortable operating in ambiguous, fast-moving environmentsDemonstrated empathy for the customer experience and a bias toward proactive, anticipatory supportBonus PointsWe love our users! Have experience using BioRender’s appFamiliarity with Customer.io, Gainsight, Intercom, or similar CS/lifecycle platformsExperience building train-the-trainer programs or champion enablement modelsComfort working cross-functionally with CSM’s, Product, Marketing, and Sales

Why join us? We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! BioRender is loved by millions! We have a world-class NPS and a community of loyal fans and users in 200+ countries! Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companiesWe’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere. BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy. BioRender is hiring. Find out more about the company and its open jobs. Skill StackPythonMatplotlibRelated JobsSenior Manager, Analytics (Remote) The Athletic Media CompanyUSUS$170K - US$190K Yearly✨ Featured✨Senior Software Engineer (Remote) GiveDirectlyUS, Canada, UK, Africa, Netherlands, +9 moreUS$112K - US$208K Yearly✨ Featured✨UX Quantitative Research Intern (USA) *RemotePinterestUSUS$11K - US$11K Monthly✨ Featured✨Working Student – Data EngineeringAgentixLake GmbHGermanyNewNewSupport EngineerHumanSignalEurope, North America, US, Canada, UK, +1 moreUS$75K - US$90K YearlyNewNew