Service Manager

Toyota of Columbus is looking for a proven leader ready to take the next step with one of the most respected brands in the automotive industry and one of the fastest-growing dealer groups in the South.Service Manager – Toyota of ColumbusIf you’re a high-performing automotive leader who knows how to drive culture, grow business, develop people, and deliver an elite customer experience, this is the opportunity people wait for.This is not just another Service Manager role. This is your chance to lead a high-volume, high-opportunity service operation backed by the power of the Toyota Motor Corporation brand and the support of the Carlock Automotive Group organization.We are searching for an energetic, competitive, process-driven leader who thrives in a fast-paced environment and understands what it takes to build winning teams, deliver exceptional guest experiences, and drive profitability without sacrificing culture.At Toyota of Columbus, you won’t just manage a department — you’ll help shape the future of one of the premier service operations in the region.What You’ll DoLead and inspire a high-performing service team focused on customer satisfaction, production, and profitabilityDrive daily service operations, workflow, and repair order managementConduct one-on-one meetings with advisors to review opportunities, customer concerns, upsells, and follow-upMonitor technician productivity, efficiency, and quality controlRecruit, train, mentor, and develop advisors, technicians, and future leadersCreate a culture centered around accountability, urgency, teamwork, and growthReview financial performance, labor sales, gross profit, and departmental KPIsEnsure warranty compliance and operational excellencePartner with dealership leadership to execute strategic growth initiativesMaintain elite customer experience standards and manufacturer expectationsOversee facility operations, safety compliance, and department organizationWhat We’re Looking ForProven automotive service leadership experienceStrong understanding of fixed operations performance metricsAbility to lead teams, coach employees, and hold people accountableHigh-level communication and organizational skillsExperience with dealership service processes, production management, and customer retentionA leader who brings energy, urgency, professionalism, and a winning mindset every dayFranchise dealership experience preferredToyota experience is a plus, but leadership and execution matter mostWhy Toyota of Columbus?This is a rare opportunity to join a dealership and organization committed to growth, innovation, and excellence.At Carlock Automotive Group, we believe great people build great dealerships. We invest heavily in training, leadership development, and career advancement through Carlock University and manufacturer-supported education programs.Our leaders are empowered to make an impact, build strong teams, and create long-term careers — not just jobs.With over 50 years of automotive excellence and dealerships spanning multiple states and 17 premier brands, Carlock Automotive Group continues to grow because of the people leading our stores every day.What We OfferAggressive compensation packageHealth, dental, and vision insuranceLife insurancePaid time offPaid holidays401(k)Supplemental insurance optionsOngoing leadership and manufacturer trainingAdvancement opportunities within a growing dealer groupA culture focused on winning, development, and long-term successReady to Lead?If you’re ready to build something special, lead a top-tier team, and grow your career with one of the best automotive organizations in the industry, we want to hear from you.Toyota of Columbus — Powered by Carlock Automotive Group