Call Center Banker - Specialist -1st and 2nd Shift - Brunswick, ME

This role is responsible for connecting clients with the breadth of solutions that the financial institution offers to help achieve their financial goals. Advanced Client Solutions Specialists balance service requests and sales opportunities, are experts on financial solutions, probe to understand life and financial goals, and pair new solutions and services to meet client needs.Anticipated Position Start Date: October 7, 20241st Shift Training1st and 2nd Shifts Available After TrainingLocation: Brunswick, ME. Work is onsite.An Advanced Client Solutions Specialist ResponsibilitiesWorks with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needsResponds to customer inquiries and concerns, creating customized solutionsSells and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans)Identifies client needs for Specialist (licensed) sales functions and refer to partnersQuotes rates, terms and programs for banking solutionsManages risk in every business, product and service transaction leveraging available toolsSkills Used In This RoleRelationship buildingConsumer products and solutionsTelephone salesReferral SalesTransitioning client conversationsCustomer focusCustomer serviceBuilding rapportEstablishing TrustActive ListeningOvercoming objectionsGaining agreementMultitaskingOral communicationProblem solvingRequired SkillsDisplays passion, commitment and drive to deliver an experience that improves our clients financial livesHas the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathyIs curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coachingEnjoys ongoing change and learning new technology/processesHas an intermediate level of proficiency with computersDesired skills (that may result in a higher than average starting salary):Experience in financial servicesExperience in sales, cross-selling, upselling or referring productsExperience working in an inbound or outbound contact center (phone, chat and or video)Experience working as a Personal Banker managing high client volumeWaterfall Technology Consulting Partners LLC (WTCP) is an equal opportunity employer and welcomes candidates from all backgrounds to apply. If you are ready to take the next step in your career, please submit your resume today!