Business Process Manager II (US)

Business Process Manager II Work Location: Columbus, Georgia, United States of AmericaHours: 40Pay Details: $91,000 - $136,240 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business: Enterprise Enabling FunctionsJob Description:The Business Process Manager II uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.Depth & Scope:Facilitates the documentation of all processes and controlsServes as the subject matter expert on all of the units functions and processesDefines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategyLeverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processesChallenges existing processes and makes change recommendations as necessaryIdentifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completionEnsures alignment with customer expectations to deliver a WOW! experiencePartners with unit managers to provide support as neededManages the technology change control process as neededWorks on, and occasionally lead, special projects as neededResponsible for 3 6 processes of medium to high complexityUnderstands and contribute to the achievement of business strategy, goals and objectivesIdentifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the businessGathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processesPrioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelinesRepresents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processesUses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicableEnsures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriateParticipates as a member of the team in executing assigned deliverables within specified parametersKeeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activitiesSupports the project team and the business by continuously developing knowledge in own areaLeads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedbackEducation & Experience:Bachelors degree7+ years bank operations experienceStrong PC skills including but not limited to Microsoft Suite softwareAptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertiseSkilled in research, analysis, problem solving, metrics and reportingAbility to identify process gaps and weaknessesStrong interpersonal and influence skills to enable change without direct controlAbility to prepare and present findings and recommendations in a methodical mannerSkilled in time management and driving tasks to completionStrong verbal and written communication skillsDemonstrates leadership skillsAbility to consult on the largest and most complex projectsPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn moreAdditional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague DevelopmentIf you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future