ASSISTANT STORE MANAGER - COMPUTER SERVICES

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented ASSISTANT STORE MANAGER - COMPUTER SERVICES. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to view our job video MAJOR RESPONSIBILITIES:Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop Maintain fiscal and operational controls including planning and managing the departmental budget (Service Department P&L) Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy Ensure customers are served promptly and courteously and that customer satisfaction standards are met Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products Participate in and lead open and close procedures, including freight flow and merchandise processing as well as tracking of company assets through inventory control