Patient Care Coordinator-Naples, FL

Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.Naples (FL), United StatesPatient Care Coordinator-Naples, FL163173Decibels Audiology & Hearing Aid Center, part of AudioNovaLocations: Naples, FL971 Michigan Ave. Naples, FL 34103Current pay: $18.00-20.00 an hour + Sales Incentive Program!Clinic Hours : Monday-Friday 8:30am-5:00pmWhat We Offer:401K with a Company MatchMedical, Dental, Vision CoverageFREE hearing aids to all employees and discounts for qualified family membersPTO and Holiday TimeNo Nights or Weekends!Legal Shield and Identity Theft Protection1 Floating Holiday per yearJob Description:The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!As a Hearing Care Coordinator, you will:Greet patients with a positive and professional attitudePlace outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinicCollect patient intake forms and maintain patient files/notesSchedule/Confirm patient appointmentsComplete benefit checks and authorization for each patients' insuranceProvide first level support to patients, answer questions, check patients in/out, and collect and process paymentsProcess repairs under the direct supervision of a licensed Hearing Care ProfessionalPrepare bank deposits and submit daily reports to financeGeneral sales knowledge for accessories and any patient supportProcess patient orders, receive all orders and verify pick up, input information into systemClean and maintain equipment and instrumentsSubmit equipment and facility requestsGeneral office duties, including cleaningManage inventory, order/monitor stock, and submit supply orders as neededAssist with event planning and logistics for at least 1 community outreach event per monthEducation:High School Diploma or equivalentAssociates degree, preferredIndustry/Product Knowledge Required:Prior experience/knowledge with hearing aids is a plusSkills/Abilities:Professional verbal and written communicationStrong relationship building skills with patients, physicians, clinical staffExperience with Microsoft Office and OutlookKnowledge of HIPAA regulationsEMR/EHR experience a plusWork Experience:2+ years in a health care environment is preferredPrevious customer service experience is requiredWe love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.#INDPCCSonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.