Rehabilitation Patient Access Specialist-Full-time Days

Job InformationRehabilitation Patient Access Specialist - Full-timeLocation: McHenry, Illinois (moving to Crystal Lake late February/early March)Business Unit: McHenry HospitalJob REQID 197718Salary range: $18.26 – $24.65 hourlyBenefits$10,000 Tuition Reimbursement per year ($5,700 part-time)$10,000 Student Loan Repayment ($5,000 part-time)$1,000 Professional Development per year ($500 part-time)$250 Wellbeing Fund per year ($125 for part-time)Matching 401(k)Excellent medical, dental and vision coverageLife insuranceAnnual Employee Salary Increase and Incentive BonusPaid time off and Holiday payDescriptionThe position works full-time, 36 hours, with flexibility to pick-up additional hours up to 40. Clinic hours: Mon-Thu 7:30 a.m.–5:00 p.m.; Fri 8:00 a.m.–4:30 p.m. Typical schedule: 8:00 a.m.–4:30 p.m., Mon-Fri, with occasional adjustments to start at 7:30 or stay until 5:00 to ensure coverage during therapist PTO or patient evaluation needs.ResponsibilitiesAct as a receptionist for the department, greeting staff and customers in a polite manner, and referring to appropriate staff when needed.Answer department telephone calls in a polite manner, communicating messages appropriately and clearly to all staff members.Be customer oriented and able to communicate and work effectively with all levels of staff and department customers.Successfully take on special projects as needed.Utilize critical thinking skills to prioritize and complete work quickly as the needs of the department change.Coordinate all clerical work for the department with senior/clinical coordinator/manager/director as appropriate.Coordinate with Senior/Clinical Coordinator/Manager/Director to process department invoices/purchase requests.Maintain appropriate levels of all supplies for the department.Independently manage the DAR (Department Appointment Report) in EPIC for the respective department.Schedule, confirm, and reschedule patients for visits at Rehabilitation Services and its satellite locations.Follow the necessary requirements of the department, which can include completion of questionnaires and coordination with other departments.Appropriately schedule new evaluations and follow-up appointments, cancellations, rescheduling and wait list.Appropriately and efficiently "arrive" patients for process workflow.Complete end-of-day processing per EPIC policy.Follow Rehabilitation Services and/or CDH Policy and Procedure/Guidelines for scheduling new patient evaluations.Accurately identify patient MRN to avoid duplication of records in system.Obtain and update patient demographic, insurance and billing information.Independently access the Unscheduled Orders Work Queues on a daily basis (during normal business hours) and maintain departmental expectations.Independently monitor and maintain other assigned Rehabilitation Work Queues based upon registration.Follow Rehabilitation Services Guidelines and policies in regard to subsequent patient scheduling in order to maximize therapist productivity and time.Collect cash and credit card payments and ensure all payment collection and documentation meets current standards.Perform daily reconciliation and balancing.Independently manage therapist's monthly schedules/templates.Schedule meetings and huddles as requested by therapist or Senior staff member.Work with Senior to block scheduled PTO time and/or sick time appropriately.Make "new evaluation confirmation phone calls" to all new evaluations the day before the scheduled appointment and create "shadow charts" administering all associated paperwork for these patients.Complete order entry and evaluating orders.Determine when it is appropriate to consult with technician for interpretative purposes.Assist patients to obtain orders not in the EPIC system.Understand scanning: possess thorough understanding of the scanning process and ability to recognize registration and clinical documents and perform accurate indexing within the electronic record.Independently manage Rehabilitation Work Queue 3111 to monitor and maintain "visits not authorized" to ensure proper authorization is received in a timely manner.Assist in clinic set-up/clean-up including hot pack/cold pack machine cleaning and temp logs, eye wash log.Assist Manager/Senior Staff in monitoring charges via accessible Work Queues in EPIC, and independently make corrections to pending Work Queue items.Manage faxing documentation to insurance companies and/or physician offices for authorization and signatures for Plan of Care as appropriate.Work with Coding, Patient Accounts and Financial Clearance Center to ensure all patient accounts are registered accurately for timely billing and management of patient accounts.QualificationsTwo years' experience in front office with computer experience.High School graduate.Successful completion of EPIC training for scheduling and registration.Equal OpportunityNorthwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.Background CheckNorthwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.Artificial Intelligence DisclosureArtificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.Sign-On Bonus EligibilityInternal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.Employment TermsFull-time, 1st shift, days, non-union (placement within salary range based on experience and equity). The role requires 36 hours/week with flexibility.J-18808-Ljbffr