Junior Endpoint Administrator

What You'll Do: Install, configure, upgrade, maintain and support desktop systems based on customer service requests Develop preventive maintenance procedures to avoid system failures Develop and implement machine life cycle policy Set user access rights and permissions Maintain computers printers, and other software and hardware peripherals Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions Perform repairs and replacements of software and hardware peripherals Provide job training to new hires as needed Provide assistance to other IT Operations staff when requested Perform failure analysis and determine corrective action plans Plan and execute allotted work within deadlines and maintain records of daily tasks Maintain accurate documentation for system installations, configurations, upgrades, and disaster recovery activities Inspects personal computer equipment and reads order sheet listing user requirements to prepare a computer for delivery Installs, changes, and repairs minor problems of personal computer hardware and software systems, and gives technical assistance and training to system users Maintain Microsoft Intune configuration and compliance profiles for computers and mobile devices Requires excellent working knowledge of personal computers and peripherals Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on user's premises, following design or installation specifications Replaces defective or inadequate software packages Manage Windows device updates via Microsoft Intune Refers major hardware problems to service personnel for correction Communicate with equipment vendors to ensure device enrollment in AutoPilot programs for Intune (Microsoft/Verizon/Samsung) Conduct technical and administrative tasks related to account management Assist in maintaining company’s information technology accounts Mobile Phone Management Ordering of equipment (SHI/Amazon/etc.) Monitor IT Purchases Invoice Processing Maintain licenses and update schedules Other duties as assigned