Front Office - Agent

Front Desk Agent (Full-Time And Part-Time)A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests, and verifying reservations. They are also tasked with helping guests with any questions or complaints.Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Check in customers using computer programs and equipment and provide guests with directions to their room.Answering phones and transfer calls accordingly.Inform customers of all on-site amenities and any relevant information that is needed to use them.Handle and resolve guest complaints.Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms.Stock and maintain gift shop area clean.Invoice and bill guests for their stay and services used.Communicate with guests to better understand their individual needs to provide them with the best service possible.CompetenciesExcellent communication and organizational skills.Strong interpersonal and problem-solving abilities.Highly responsible and reliable.Ability to remain calm while under pressureAbility to work cohesively as part of a team.Work environmentAbility to stand for most of your shift.Hotels operate 24/7 therefore schedules may at times fluctuate based on the needs of the business.Standing, walking, bending, stretching, twist, or lifting as much as 25lbs. throughout your scheduled shift.Required education and experienceAt least one-year Front Desk Experience as Guest Services Agent, or two years' experience in the Hospitality field. xevrcycExperience with Marriott Full-Service PMS systems preferred.High School or GED requiredWe are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.