General Manager – Upscale Casual Italian Dining

The Manager is responsible for leading all aspects of operations for Palmetto Osteria in the Evia neighborhood to achieve sales, profitability, quality, and guest satisfaction goals while fostering a culture aligned with Island Famous values. This role functions as a leader, driving sales, profitability, and guest satisfaction while fostering a culture aligned with Island Famous values.This position oversees the restaurant operations, including financial performance, team leadership, and execution of a refined food and beverage program. The ideal candidate has 5–7 years of restaurant management experience and brings a strong background in upscale dining, with a deep understanding of wine and a passion for curated cocktail experiences.Key ResponsibilitiesLeadership & CultureServe as the leader responsible for day-to-day restaurant operationsRecruit, hire, train, schedule, and develop a high-performing teamLead with accountability, professionalism, and a strong hospitality mindsetBuild and maintain a positive, performance-driven cultureGuest ExperienceUphold elevated hospitality standards across all service areasMaintain a strong, visible presence on the floor, leading service and supporting the team during extended shifts, often exceeding 10 hoursEnsure consistent execution of a polished, upscale dining experienceActively engage with guests to build relationships and brand loyaltyResolve guest concerns with urgency and professionalismFood & Beverage ProgramOversee execution of a refined Italian menu featuring house-made pastas, seafood, and premium proteinsMaintain strong knowledge of an extensive wine program, including Italian, French and New World selectionsGuide staff on wine training, service, pairings, and upselling techniquesOversee a custom craft cocktail program, ensuring quality, consistency, and innovationFinancial & Operational ManagementOwn financial performance including P&L, budgeting, and forecastingManage labor, food cost, and beverage cost to achieve profitability goalsAnalyze performance metrics and implement strategies for growthEnsure all systems, processes, and operational standards are followedCompliance & SystemsMaintain compliance with all health, safety, alcohol, and labor regulationsOversee inventory, ordering, and vendor relationshipsManage POS and operational platforms including Toast, MarginEdge, and SlingEventsSupport development of catering menus and private dining experiencesOversee event execution, BEOs, and vendor coordinationPay: $55,000.00 - $80,000.00 per year