Knowledge Manager

We are seeking a highly organized and detail-oriented Knowledge manager with an excellent command of American English to join our outbound sales contact center. This role is pivotal in managing and developing our Standard Operating Procedures (SOPs), overseeing the submission and maintenance of "How To" documents, and taking full responsibility for the knowledge library. You will work closely with various teams to ensure all operational and training documentation is up-to-date, clear, and aligned with the company’s goals.Key ResponsibilitiesLead the organization, creation, and refinement of Standard Operating Procedures (SOPs) for various functions within the contact centerMaintain a structured, user-friendly, and searchable knowledge library for all team members to access relevant documents and resourcesReview and approve "How To" submissions from teams, ensuring content accuracy, consistency, and relevanceWork with all departments to gather insights and updates for process improvementsEnsure that all documentation is written in clear, concise American English for easy comprehension by team membersRegularly update documents and SOPs to reflect operational changes and ensure compliance with company standardsCollaborate with training teams to develop documentation that enhances self-learning and boosts operational performanceQualificationsExcellent command of written and spoken American EnglishExperience in organizing and developing SOPs, documentation, or similar rolesStrong organizational skills and attention to detail.Ability to manage multiple projects and prioritize tasks effectivelyFamiliarity with knowledge management systems and content organization tools is an advantagePrevious experience in a contact center or similar fast-paced environment is preferredWhy Join UsBe part of a dynamic and growing teamContribute to process optimization and the professional development of a high-performance sales teamWork in a collaborative environment with opportunities for personal and professional growth.