Event Sales Coordinator

SummaryAt Schahet Hotels we want our guests to relax and be themselves which means we need you to:Be you by being natural, professional and personable in the way you are with peopleGet ready by taking notice and using your knowledge so that you are prepared for anythingShow you care by being thoughtful in the way you welcome and connect with guestsTake action by showing initiative, taking ownership and going the extra mileTreat all others with Respect, treating guests and fellow associates the way you want to be treatedDemonstrate Integrity in all you do. Seek to always do the right thing, whether working in a group, team, or alone.Always be at the Service of our guest as well as fellow associates or managers. We believe that Service is making the reach to help or be of Service to all.Celebrate successes. Show Excitement in your work, the way you smile and greet others, the good news of others success or awards. Participate in group and team activities either by your active support and participation or by your presence in the group.The Sales Coordinator provides administrative support to enhance the duties of the Director of Sales, Guest Service Manager, and/or General Manager. The SC also implements and maintains guest appreciation for all groups by performing the duties listed below.Essential Duties & ResponsibilitiesAssists and helps to maintain marketing plan by communicating with DOS/General Manager regarding daily activities and leadsAdministers inside direct sales and strategies and communicates leads to DOS/General ManagerAssists in coordinating blitzes including communication with new prospectsHas thorough knowledge of Front Desk operations and assist by working shifts as neededRegularly meets with DOS/General Manager to communicate and discuss sales activitiesAdministers group events including greeting all groups and individual tours and placing welcome baskets in group contacts' roomBacks-up Guest Services by direct involvement in Front Desk OperationsOffers ideas, suggestions and procedures for creating and maintaining Guest Satisfaction for all guests with focus on LNR and Group arrivalsAttends any and all meetings involving discussion about Group or LNR as required by DOS or GMOther DutiesFacilitates the "guest of the day" programSets up, maintains, and clears meeting room during and after eventsCoordinates catering events and communicates with kitchen staffMaintains all sales files and trace file systemAll other duties as assignedQualificationsProblem Solving – identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.Customer Service – manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance.Interpersonal – maintains confidentiality.Oral Communication – responds well to questions; demonstrates group presentation skills;Team Work – contributes to building a positive team spirit.Written Communication – writes clearly and informatively; able to read and interpret written information.Managing People – makes self-available to staff; continually works to improve supervisory skills.Organizational Support – follows policies and procedures including but not limited to, dress code policiesAdaptability – adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality – is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.Dependability – commits to long hours of work when necessary to reach goals.Initiative – asks for and offers help when needed.Planning/Organizing – prioritizes and plans work activities.Professionalism – treats others with respect and consideration regardless of their status or position.Quality – looks for ways to improve and promote qualityQuantity – strives to increase productivity.Safety and Security – observes safety and security procedures; reports potentially unsafe conditions;Uses equipment and materials properly.Language AbilityAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Supervisory ResponsibilitiesThis position will have no Direct Reports.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell.The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.TrainingMust complete all Brand and Schahet Hotels Specific Training Requirements within prescribed timeline.Decision MakingSell within agreed group selective sell guidelines and adhere to group room maximum commitment levels.Decisions outside guidelines must be discussed with General Manager.Financial ResponsibilitiesResponsible for all sales goals as stated in Sales and Marketing plan.Responsible for meeting top line revenue in designated segments.CommunicationFollow guidelines set forth by Schahet Hotels in communicating with DOS/General Manger, VP of Sales & Marketing, fellow associates and Clients.Results of ActionHotel top line revenue is metIndividual sales call goals are metEquipment UsedComputer, Software to include Microsoft Office, Salespro, and Brand Property Management System. Telephone, copy machine, scanner, and printer.Work EnvironmentWell organized, work independently or part of a team. Must maintain a professional image, positive attitude, and adhere to the Schahet Hotels values of Respect, Integrity, Service and Excitement at all times.The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.J-18808-Ljbffr