Operations Team Member

Operations Team Member Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.Pay Rate: $19-$21/hr (Based on experience) Work Hours: 8:30am-5pm Location: Trusted Journey Pet Memorial 742 Harmon Ave, Columbus, OH 43223Job Overview The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center.Duties & Responsibilities Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests.Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.Other duties as assigned.Education, Training & Qualifications High school diploma or equivalentMinimum of 12 months experience in a service industryValid Driver License may be requiredSkills & Abilities Passion for Pets - Caring, patient, kind, and empathetic.Customer Focus - Prioritize quality, safety, and ethics.Problem Solving Developing Solutions and Quick ThinkingProven team player who is flexible and adaptable.Energetic, self-motivated, and results oriented.Good verbal communication skills.Excellent time management skills with a proven ability to meet deadlines.The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.Safety - Committed to working in a safe environment, e.g., OSHAStrong attention to detailWorking Conditions Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motionRegular lifting/moving 100+ lbsRegularly be exposed to elevated noise levels.Regularly be exposed to elevated heat levels.Regular handling of deceased pets.You'll Love Working With Us Because The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!Our Core Values People FirstExceed ExpectationsHIT: Honesty, Integrity, TrustBe Passionate and CaringContinuously ImproveWhat You Can Expect From Us Generous salary and benefits package includes:3 national medical plans that pay 100% after the members' deductible and copays2 national dental plans that cover many services at no cost to the plan membersNational vision planCompany paid Life/ AD&D and LTD for all full-time employeesChance to purchase additional Life/AD&D coverage at discounted ratesCritical Illness, Accident and Pet insurance are offered as an employee's choiceTax savings account: HSA, Health and Dependent Care FSAs401(k) Retirement planPotential for Career GrowthEmployee Assistance ProgramPaid Holidays & Time OffA Sense of CommunityGreat Hearts & Minds Scholarship ProgramGateway Tuition Reimbursement Program