ServiceNow Manager/Team Lead

ServiceNow Manager / Team Lead As the ServiceNow Platform Manager you will be responsible for the direction and management of the corporate Service Now platform. As a leader you will also be responsible for creating and delivering an end to end Service Desk function that drives resolution of IT issues and become a starting point for all IT Requests and Services. You will be driving the strategic direction for the Service Now platform and our ongoing service design by planning, implementation and the maintaining of the ServiceNow roadmap. You will be leading a team of Service Now Architect, Business Analyst and Developers. This position reports directly to the IT Service Management Office Manager.6 months Contract To HireHiring Manager Notes:Will be 100% remote but needs to be in a preferred stateMeets with customers and enhancements teams..Needs to have gone through multiple upgradesAble to coordinate tasks and Lead Architect/Analysts and DevelopersLooking for 3-5+ YOE in managing the implementation and support of ServiceNowThings to see in resume: managing upgrades, San Diego/Tokyo version exp, lots of broad knowledge with the modules within ServiceNow, oversight/leadership skills, managing enhancements, etc...These folks will work with PwC for knowledge transfer until Dec. 9thAny industry exp will workCertifications are nice to have but experience is biggest thingAbout the Day to Day Responsibilities of the Role:Leverage knowledge and experience to deliver an end-to-end ITSM platform which includes ITIL process design, solution design, technical tooling & automation design requirements, and implementation on a SNOW PlatformLead a team of ServiceNow Architect, Business Analyst and Developers in business process improvement efforts pertaining to service strategy, design and delivery following best practices aligned to an ITSM strategy.Manage work intake, set team priorities and provide coaching to team membersDesign, develop and implement business applications in ITIL, CMDB, Service Catalog, Hardware and Software Asset Management, Change Management, Knowledge Management and Incident ManagementDevelop and implement of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.Work with ServiceNow capabilities and tools like Discovery and OrchestrationEstablishes and maintains professional, positive working relationships with a diverse group of stakeholdersManage relationship and licensing compliance with ServiceNowStrategic planning for migrating to new versions and implementation of new features in ServiceNow and maintaining a platform Roadmap.Create a process for ebonding integration for SNOWQualifications and Skills:Bachelors degree in Computer Science, Information Systems or equivalent field requiredSeven or more years of ServiceNow technical experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, Change Management, and Incident ManagementThree or more years of managerial and leadership experience overseeing a ServiceNow implementation teamExperience in Integrations between ServiceNow and other tools/systems as well as an ability to lead design sessions to architect such integrationsGood analytical skills, details oriented, ability to effectively listen to and resolve customer issues and understands end to end business processes and work in a global environmentPrior ServiceNow technical knowledge and strong platform architecture understandingServiceNow Certified System Administrator and Certified Implementation Specialist certifications is highly preferredExperience in managing enhancements using an Agile Framework.ITIL certifications, training and/or equivalent experience preferred.