Electronic Banking Specialist I

REQUIRED EXPERIENCE ELECTRONIC BANKING SPECIALIST I: Minimum of two (2) years related experience in banking required. Working knowledge of branch operations and electronic banking products and services. Communicate clearly in English Visual and auditory skills Proficient in: Reading, writing, grammar, and mathematics Interpersonal relations and communication skills Proficient organizational and project management skills PC skills (including Microsoft Word and ability to learn job-specific software) REQUIRED EDUCATION: High School Diploma (or equivalent) with an emphasis in Business or Accounting WHAT WE OFFER: Medical benefits Dental benefits Vision benefits Life insurance 401K PTO POSITION RESPONSIBILITIES: Serves as help desk/technical support for retail banking applications for the branches. Supports retail staff and internal departments as needed; participates in training new employees as required. Assists in daily operational review of reports as oversight to the branches. Provides Internet Banking customer service. Assists with confirming and sending wire transfers. Assists with review and approval of enrollments for CEB and BEB. Processes Wire Transfer, Bill Pay, and ACH applications. Processes customer account maintenance/changes; ensures accuracy and completeness. Performs information systems tasks relating to Teller Insight system database administration, Merchant Capture setup and administration, and electronic deposit disclosure administration with documentation. Provides support for Debit Cards; reviews card applications; processes increase requests; monitors non-activated cards; processes disputes and account adjustments. Assists with various audits and regulatory exams; gathers requested materials and assists in preparing assigned schedules. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel. Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy. First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors. First Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.