Immunization Records Administrative Assistant (Phoenix)

Schedule:Monday – Friday8:00 AM – 5:00 PMNo OvertimeJob Summary:We are seeking a detail-oriented and customer-focused Immunization Records Administrative Assistant to support immunization records operations in a fast-paced public health environment. This role serves as the primary point of contact for individuals and agencies requesting immunization records and requires strong communication, organizational, and problem-solving skills.The ideal candidate will accurately manage, process, retrieve, and issue immunization records while maintaining compliance with state regulations and confidentiality standards. This position also involves handling high-volume requests, responding to inquiries via phone and email, and supporting general administrative operations.Key Responsibilities:Serve as the first point of contact for customers requesting immunization records via phone, email, mail, fax, or in person.Provide professional, empathetic, and patient customer service while handling sensitive inquiries.Search, update, verify, and retrieve patient data within immunization record systems.Review and issue immunization records while ensuring compliance with privacy and regulatory standards.Manage high-volume incoming requests efficiently and accurately.Handle incoming mail, packages, and document distribution.Maintain organized and accurate documentation and records.Work independently after training to resolve complex administrative and customer inquiries.Support daily office operations and administrative tasks.Required Qualifications:Minimum 1 year of administrative support experience, preferably within healthcare or public health environments.Strong customer service and communication skills with professional phone and email etiquette.Experience handling confidential records with strong attention to detail.Proficiency with Microsoft Office Suite (Word, Excel) and Google Workspace.Ability to multitask, prioritize workloads, and manage time effectively.Strong organizational and problem-solving abilities.Experience managing high-volume requests in a fast-paced environment.Familiarity with Adobe Acrobat and PDF document management.Preferred Qualifications:Experience working with immunization records systems or healthcare databases.Previous experience in public health or medical records administration.Experience with ASIIS or similar immunization information systems is a plus.