Functional Analyst (Operations Support)

Company DescriptionLumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation. Role: Functional Analyst (Operations Support)Location: 100% RemoteType: Contract-to-Hire (C2H)OverviewWe are seeking a Functional Analyst I to support operations by analyzing system issues, improving processes, and providing operational support. This role requires strong analytical thinking, attention to detail, and the ability to document and communicate effectively.Key ResponsibilitiesAnalyze operational issues and perform root cause analysis. Recommend and support implementation of solutions. Provide operational support and guidance to users. Develop and maintain SOPs and process documentation. Conduct testing and validation of system updates. Track and resolve system and process issues. Create reports and support operational analysis. Required QualificationsBachelor’s degree in Business Administration or related field. 2+ years of experience in operations, business analysis, or support role. Strong analytical and problem-solving skills. Proficiency in Microsoft Office (Excel, Word). Excellent communication skills.. Ability to work independently in a fast-paced environment. Preferred QualificationsExperience with EDI or healthcare systems. Exposure to process improvement initiatives. Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.