Claims Specialist

Claims SpecialistLocation: Jacksonville, FL 32218Duration: 13-week contract, contract to hireSchedule: Tuesday – Saturday (Off Sunday & Monday)Hours: 5:30 AM – 2:30 PM (Load-out begins between 5:30 AM – 7:00 AM)Pay Rate: $18.00/hourPosition OverviewThe Claims Specialist is responsible for managing property damage claims and supporting communication between contract carriers, customers, and insurance partners. This role plays a key part in resolving claims efficiently while maintaining a positive customer experience. The position also supports daily delivery operations by assisting with driver check-in during early morning load-out.Key ResponsibilitiesFacilitate communication between carriers, customers, and insurance providers to resolve claimsReview and process property damage claims within established authority limitsVerify claim details by examining documentation and confirming coverageNegotiate and settle claims with contractors in a timely and professional mannerIssue payments in accordance with company policies and timelinesHandle inbound calls from customers and delivery teams regarding damaged itemsProvide resolutions, including applicable discounts, to support “Save the Sale” effortsManage conflict situations with professionalism and strong problem-solving skillsAssist with checking in delivery teams during early morning load-out operationsQualificationsRequired:Minimum 1 year of experience in customer service, data entry, or a related rolePreferredBasic proficiency in Microsoft Office and Windows applicationsKnowledge of the transportation or logistics industryStrong problem-solving and conflict resolution skillsExcellent written communication with high attention to detail and accuracyCategory Code: JN003